As a company you might be paying less attention to the management and monitoring of IT assets. Well, you might end up misusing, underutilizing or even losing your key the company’s IT assets that would otherwise amplify productivity and fetch more returns. This article will tell you everything you need to know about IT Asset Lifecycle Management (ITAM) and its implementation including how it can help you manage your IT assets much more effectively.

Part 1: What is IT Asset Lifecycle Management (ITAM)?

For starters, IT Asset Lifecycle Management (ITAM) is a comprehensive term that describes the tracking, deployment, and management of IT assets (software, hardware, network, and data) to help reduce cost, mitigate potential risks, and maximize investment.

It basically involves the various strategies and techniques that aim to optimize an organization’s IT systems and inform decisions on purchases, upgrades, and disposal of IT assets.

Part 2: Key Stages of IT Asset Lifecycle Management Process

IT Asset Lifecycle Management (ITAM) is a process characterized by key stages including:

Stage 1: Procurement

The first key stage of the IT asset lifecycle management process is procurement which often goes hand in hand with planning. This stage aims to identify the needs of the organization and procure the right IT assets/resources that effectively address these needs.

It is at this stage where discussions regarding budgeting, demand analysis, risk management, performance metrics, forecasting, and choice of vendors come into play to allow the organization to purchase items that are both cost-effective and useful for the respective IT assets.

Stage 2: Deployment & Configuration

Now that the respective assets have been procured, the next crucial stage is deployment & configuration. This involves the installation of the procured assets, setting configurations, and user training. The primary aim of this stage is to ensure that the IT assets are correctly installed, configured, and set up for seamless and optimal operation for better productivity.

Stage 3: Utilization

Often referred to as the operation stage, the utilization stage is the active usage of the assets within the defined process and operational procedures for healthy and optimal performance of these assets. Here, the trained personnel collect important performance metrics to assess the asset performance, identify potential issues, and fix deviations from the expected results. This stage majorly revolves around operational monitoring and active performance analysis for continuous improvement of asset performance.

Stage 4: Maintenance & Support

Maintenance and support involve active servicing of assets and setting up of help desks and technical support to prevent, respond to, or address asset failures/faults. This stage aims to address asset issues in time to ensure continuous operation and asset longevity.

The process may involve routine inspection, component replacement, cleaning, and calibration. Whether it is preventive or corrective maintenance, it should be done in accordance with standards and carefully planned for better and safer execution.

Stage 5: Retirement & Disposal

After being in service, IT Assets will cease being functional or too old/faulty to work effectively for an organization. In these situations, retirement and disposal of these assets is the ultimate choice.

Often the last stage of IT Asset Lifecycle Management, retirement and disposal involves decommissioning and proper disposal of IT assets including hardware, software, and data. Hardware disposal should be done in a manner that is environmentally-friendly while sensitive data should be erased securely to prevent leakage and access by unauthorized parties.

Part 3: Benefits of Managing IT Asset Lifecycle

1Make IT Asset Reportable, Observable, and Accountable

Since IT asset lifecycle management involves comprehensive tracking and monitoring of IT assets, it makes it easier for an organization to observe its assets and report the status and numerical number of assets for better inventory management.

This level of visibility and control ensures better resource allocation and accountability as the organization can see where they deployed the assets and plan for future needs.

2Risk Mitigation

IT assets are prone to security threats especially those targeting sensitive data in an organization. With asset lifecycle management, it becomes easier for organizations to identify security vulnerabilities and potential data breaches. This way, the organization can enforce robust security measures to prevent these risks throughout the life cycle of the IT assets.

3Better Decision Making

With plenty of information and insights about the functionality and status of the deployed IT assets, organizations can easily make proper decisions related to asset investment and replacement.

Once the organization analyzes the asset performance metrics, it can decide the best course of action not just for the present but also for the future as it scales.

4Effective Usage and Cost Reduction

Asset lifecycle management monitors all IT assets in an organization and the company can tell the assets that are underutilized or overutilized. With this information, the company can plan to fully utilize the under-utilized IT asset to save money.

5Extend Asset Lifespan

One of the critical steps of asset lifecycle management is maintenance and support. With asset lifecycle management, you can effectively plan for preventive maintenance or execute corrective maintenance without delay. This continuous maintenance prolongs the lifecycle of IT assets.

Part 4: Best Practices in IT Asset Lifecycle Management

To get the best out of IT asset investment, here are some of the best IT asset lifecycle practices an organization should implement:

1Develop a Comprehensive IT Asset Lifecycle Management Policy

Having a clear policy regarding the processes, procedures, and responsibilities of personnel is of utmost importance. These policies should be clear and easily understood by the employees and stakeholders for ease of compliance. Also, make sure that these policies are regularly updated to reflect the evolving business needs.

2Develop Clear Roles and Responsibilities

For every team responsible in any section of IT asset lifecycle management, make sure they have clear roles and responsibilities. Whether it is asset management, procurement, deployment, maintenance, or asset disposal, the team should clearly understand their roles and responsibilities. Additionally, they should know the limits and standards expected of them for better productivity.

3Prioritize Collaboration and Communication

Collaboration and communication with other departments offer a good avenue for sharing ideas, seamless coordination, and better decision-making. Therefore, fosters collaboration and communication between various departments in the IT asset lifecycle management teams.

4Continuously Improve ITAM Processes

Business needs and technological evolutions would naturally demand continuous improvements in various aspects of your ITAM processes. By regularly improving the ITAM processes to match current conditions, you can significantly improve asset usage, reduce asset downtime, and minimize cost.

5Proper Documentation

Documentation is a key aspect of any good ITAM. Accurate and up-to-date documentation ensures complete inventory tracking and proper decision-making. Identify aspects that require documentation and constantly update them in the best way. Use proper documentation software/platforms and keep them safe and secure from unauthorized parties.

6Leverage Asset Management System

Asset management is comprehensive and without a management system, an organization will struggle to monitor and get control of its aspects. The management system will help track and manage assets for easier visualization and workflow. Consider factors like real-time updates, report generation, and process automation when choosing a proper asset management system.

7Regular Audits

Consider regular asset audits to help identify potential issues that can hinder their efficacy. Furthermore, regular audits ensure that the assets are optimally utilized for better productivity. It also tells you which assets need retirements or upgrades hence paving the way for better planning.

Part 5: 4 Top Best IT Asset Lifecycle Management Software

1Asset Panda- Best for advanced inventory management

Asset Panda is a cloud-based asset management and tracking platform that lets users track the status, location, and condition of assets in real time. It simply gives you full visibility into your asset inventory so that you never lose track of any of your assets again. This platform is highly configurable and you can customize it to reflect your team’s naming convention and workflows.

Pros

• It is highly configurable and easily customizable.
• It provides real-time status information on any asset and its full lifecycle history.
• It can integrate with over 18 popular applications for streamlined workflow.
• It achieves unlimited user adoption.

Cons

• It is expensive.
• The setup process is complex.

Pricing

$83 per month

Rating

4.6 out of 5 (getapp.com).

Verdict

Best for advanced inventory management

2EZOfficeInventory - Best budget-friendly fixed asset management tool

EZOfficeInventory is a dedicated asset management software that gives you more visibility and control over your assets. Your team can easily track, manage, and maintain your assets irrespective of time and location. This tool is known for its tailored asset management that allows customized workflows for faster and more efficient operations.

Pros

• It provides performance analytics and reports that help drive operational efficiency.
• It offers a dedicated mobile asset-tracking app that enables users to track assets and act while on the move.
• You can easily integrate with your existing workflows like Jira and Zendesk.
• The tailored asset management makes it easier to fit into your asset tracking goals and workflows.

Cons

• The user interface is confusing especially if you are new.
• The mobile app needs some polishing to work effectively.

Pricing

$40-$65 per month.

Rating

4.6 out of 5 (getapp.com).

Verdict

Best budget-friendly fixed asset management tool

3Flexera - Best ITAM for large organizations

Flexera is a SaaS-based IT asset management solution designed for complex hybrid environments. With this tool, you can gain great visibility into your IT asset environment and obtain data-driven insights that shape your decision-making.

Pros

• It works well even with complex hybrid IT systems.
• The flexible cloud management is easier and more flexible.
• Straightforward user interface.

Cons

• Many users complain of a steep learning curve.
• Some of its features like the CMP features are outdated and need to be refreshed.
• Some users complain of poor customer support.

Pricing

$79 per month

Rating

4.4 out of 5 (getapp.com).

Verdict

Best ITAM for large organizations

4AirDroid Business - Best Mobile Device Management Tool

AirDroid Business is a powerful, flexible, and easy-to-use IT asset lifecycle management software. This tool is designed to allow users to monitor, control, and track their mobile devices from a remote/central point. With this tool, you deploy policies, settings, and configurations to manage device usage and ensure improved workflow. You can track the app usage, put them in kiosk mode, and deploy security patches from a central location.

Pros

• Quite affordable and easy to manage.
• It is flexible and easily scalable.
• Users can send policies and configurations across multiple devices at once.
• It supports single-mode, multi-mode, and kiosk modes that make it easier to manage and monitor a group of mobile devices.
• It supports the Bring Your Own Device (BYOD) policy.

Cons

• Best for managing mobile devices.
• The setup process is a bit lengthy.

Pricing

$12-$33 per device per year. 

Rating

4.8 out of 5 (getapp.com).

Verdict

Best Mobile Device Management Tool

Part 6: How to effectively manage IT Asset Lifecycle with AirDroid Business?

AirDroid Business lets you seamlessly and effectively manage your IT asset lifecycle in the following distinct stages.

1Stage 1: Procurement

The procurement phase involves preparing and enrolling your devices into the system. Here, you use provisioning templates to set up the pre-configurations in readiness for enrollment. You can edit the provisional templates and apply them to a device group or a config file. With provisioning templates, you save time and improve device enrollment efficiency.

2Stage 2: Deployment & Configuration

This stage involves deploying policies and configurations to the end devices from the central computer. If you have multiple end devices to manage, AirDroid Business lets you deploy configurations in batch.

Thanks to the Zero Touch Enrollment feature which simplifies batch configuration and deployment of multiple end devices. Ultimately, this saves you the time and energy of enrolling, provisioning, and deploying policies and configurations to the end devices.

3Stage 3: Utilization

In the utilization phase, AirDroid Business lets you monitor the status and performance of your end devices in real-time. This ensures timely detection of device issues and the deployment of relevant solutions. Additionally, AirDroid Business allows you to centrally manage and distribute application updates across your end devices. This way, your devices receive uniform updates and run on the latest versions of the applications.

4Stage 4: Maintenance & Support

AirDroid Business allows remote control and support for cost-effective remote troubleshooting. An IT professional won't have to physically move to the device location to troubleshoot and fix the issues. They can access the target device from the remote computer, check potential issues, and fix the problem remotely. You can set reminders, notifications, and alerts to timely respond to end device issues.

5Stage 5: Retirement & Disposal

Once an IT asset, say software or data has expired or is no longer needed on your managed devices, you can delete it remotely. Before decommissioning a device from the group/organization, make sure you erase the company’s data to avoid leakage and falling into the wrong hands. Simply use the remote erasure function to wipe these data from the device you want to retire.

Part 7: Wrapping up

IT asset lifecycle management comes in handy in how you optimize and plan for the future of IT infrastructure within your organization. Remember, though, that the success of ITAM largely relies on how it is deployed. Also, different IT asset lifecycle management tools have different capabilities and deployment modes. If you are looking for an ITAM solution for your mobile devices located in different locations, then you can go for an enterprise Mobile Device Management (MDM) software like AirDroid Business. You’ll get a centralized control and oversight over all target mobile devices within your organization.

The post What is IT Asset Lifecycle Management (ITAM) and How to Implement? first appeared on www.airdroid.com.

1What Does Remote Setting Mean?

When the discussion and context are about business devices, remote settings mainly refer to the ability to manage and configure the devices remotely. In remote settings, you do not have to have physical access to the device to take any action. The remote setting apps allow IT administrators to control a fleet of devices centrally and it eventually allows for saving significant time as well as resources. There are multiple application scenarios that may come in the remote settings. For example, in security management where you need to deploy security updates, enforce password policies and wipe remotely any stolen device. Apart from this remote settings could also be helpful in the installation, configuration, and upgradation of all applications on the devices. Remote settings even manage and control the device configuration customizations of device settings, and troubleshooting device issues.

2Benefits of Remote Settings

Remote setting provides a wide range of advantages to the businesses using it. It allows for streamlining every single part of device management and allows organizations to control and manage devices from a central point. Let’s discuss some of the benefits:

1 Increase Efficiency

In the case of remote settings, the IT administrators can configure or control the business devices remotely, which eliminates the need for effort-taking and time-consuming physical interaction with each of the devices. This allows the IT managers to be focused on strategic tasks such as planning and upgrading systems.

2Enhanced Security

Remote settings make it possible to remotely and consistently deploy security updates as well as policies across all the devices. This feature minimizes risk and vulnerabilities and protects sensitive business data.

3 Increase Efficiency

In the case of remote settings, the IT administrators can configure or control the business devices remotely, which eliminates the need for effort-taking and time-consuming physical interaction with each of the devices. This allows the IT managers to be focused on strategic tasks such as planning and upgrading systems.

4Scalability

Tradition Mobile device management methods often struggle when the number of devices is raised, in the case of remote management, it scales seamlessly to accommodate the business and the expanding device fleet.

5Cost Savings

Reduced IT administration costs associated with physical device access and device management can translate into significant cost savings for businesses.

5Flexibility

Remote settings allow IT managers to control and configure business devices from anywhere with an internet connection, providing greater flexibility and work-life balance.

3Best Practices for Remote Setting in Business

Implementing remote settings effectively requires an approach that is strategic. Below are some of the best practices to ensure efficient, secure, and streamlined device management for your business:

1Periodic Monitoring

Go for a proactive approach and identify as well as address potential issues before they disrupt any of the users. Also, give proper monitoring of the device's health, application performance, and security status.

2Prioritize Security

Security should be the number one thing in your remote settings strategy. Regularly deploy security updates, enforce strong password policies, and utilize features like remote wipes for lost or stolen devices.

3Automate Repetitive Tasks

Make use of the automation tools in order to automate repetitive tasks such as app deployment, configuration updates, and security checks. This frees up IT staff for more complex tasks and minimizes the risk of human error.

4Standardization

Establish consistent device configurations and security policies across your entire fleet of devices. This makes management of the devices simplified and ensures a uniform level of security for all devices.

5Invest in Training and Support

Offer comprehensive training for both IT staff and end-users on using the remote settings platform effectively and without any errors. Provide ongoing support to ensure users feel comfortable reporting issues and seeking assistance when needed. 

4Continuous Improvement

Review and assess your remote settings strategy regularly and stay updated on the latest security threats and best practices. Make sure to continuously refine your approach to maintain optimal efficiency and security.

By following these best practices, businesses can use remote settings to their full potential, getting a secure and well-managed device environment that empowers a productive workforce.

4Top Remote Setting Apps/Tools for Android Devices

There are multiple tools that exist and provide remote settings features to businesses for the remote setting of their business device. Here in the article, we are going to discuss three of them.

1TeamViewer

Key Features

TeamViewer is a secure, efficient and easy-to-use software that allows you to remotely manage and handle devices. Along with multi-platform features, session recording, screen sharing, mass deployment, and file transfer capabilities, it also contains comprehensive reporting, device security and integration of both software and hardware.

Advantages

The use of TeamViewer allows increased efficiency as well as enhanced collaboration among teams, It also allows to expand effectively.

Use Case

TeamViewer is used by businesses across various industries. From IT technicians remotely troubleshooting user issues to customer support representatives providing real-time assistance directly on customer devices, TeamViewer offers solutions for numerous remote work scenarios. It facilitates remote collaboration, software deployment, unattended device management, and customer support.

Pricing

The pricing of single users starts at $24.90 per month (billed annually).

Rating

The rating of this tool is 4.4/5 overall.

2AnyDesk

Key Features

AnyDesk has high-performing remote access and it delivers smooth and responsive remote connections with low latency, even over limited bandwidth. It also has Cross-Platform Compatibility and prioritizes Security with features like TLS encryption, two-factor authentication, and session recording for added accountability. It also includes file transfer and customization options to personalize the user experience, such as session recording settings and whiteboard functionality.

Advantages

AnyDesk has a User-Friendly Interface. Also, it is Lightweight and Efficient and needs minimal system resources, making it suitable for use on older or less powerful devices.

Use Case

AnyDesk caters to multiple remote work scenarios, making it a valuable asset or tool for businesses. From IT professionals who can troubleshoot issues, deploy software, and manage devices remotely to teams collaborating across locations through screen sharing, AnyDesk offers multiple solutions. It also empowers customer support representatives to directly assist customers on their devices and enables employees to securely access their work desktops from anywhere, fostering a flexible and productive work environment.

Pricing

The pricing starts at $14.90 for single users (billed annually).

Rating

The overall rating of AnyDesk is 4.5/5

3AirDroid Business

Key Features

AirdDroid Business allows managing all your devices from a single console, simplifying deployment, configuration, and monitoring. It also provides remote control and monitoring features which allow viewing device screens in real-time, troubleshoot issues remotely, and maintain control over your device fleet. AirDroid businesses provide application management through which you can deploy, update, and uninstall applications remotely to ensure consistent software across all devices. It contains advanced security and safeguards your data with features like data encryption, remote wipe, and device lock, ensuring compliance with security regulations. The Black Screen Mode (Patented), minimizes distractions and enhances user privacy during remote control sessions (unique to AirDroid Business).

Advantages

AirDroid Business sets itself apart as a unified platform for centralized control of your device fleet. This translates to streamlined device management for IT managers, saving time as well as resources. Moreover, robust security features provide peace of mind when managing sensitive business data. As your business grows, AirDroid Business scales effectively to accommodate a vast number of devices. Ultimately, features like remote troubleshooting and application management contribute to improved employee productivity by minimizing downtime

Use Case

AirDroid Business caters specifically to large enterprises with extensive device fleets. It offers a centralized platform for IT departments to streamline device management through remote control, monitoring, and application management. Additionally, the advanced security features address the needs of security-conscious businesses with strict data privacy and compliance requirements.

Pricing

TThe basic plan starts at $12 per device (billed annually).

Rating

The Overall Rating of this tool is 4.8/5

5How to Choose the Right Remote Setting Apps/Tools

There a multiple key factors to consider to choose the right remote setting app or tool for your business. Below are a few of them: How to Perform Remote Settings on Android Devices with Airdroid Business.

1Functional Requirements

It is highly important to Identify your specific needs and goals. Choose an application or tool that can meet those needs. For Example, The needs could include remote control, device monitoring, software updates, and security management.

2User-Friendliness

Choose an app that is easy to use and manage for both IT staff and end-users. Having an interface that provides a good user experience and has proper support documentation to help users solve common problems.

3Security

Make sure the app or tool you choose offers adequate security features to protect devices and data. Examples of the features could include data encryption, two-factor authentication, and compliance with industry standards.

4Cost

Consider the cost of the app and your company's budget. Choose a cost-effective solution. Explore free trials, and pricing models (per-device, per-user, etc.), and identify any hidden costs.

5Compatibility

Ensure the app is compatible with your company's existing devices and operating systems.

6Technical Support and Services

Choose an app that provides high-quality technical support to address any issues promptly. Consider factors like support channels (phone, email, live chat) and response time.

6How to Perform Remote Setting on Android Devices with Airdroid Business

AirDroid Business empowers you to manage and secure your Android devices remotely with a robust suite of features. Here's a breakdown of its functionalities and how to access them:

1Remote Monitoring

This feature is present to gain valuable insights into device health (battery, storage), app activity, and more. It also allows the creation of custom monitoring templates to track specific metrics for different device groups.

2Remote Access and Remote Control

View Mode

See your device's screen in real-time for troubleshooting or monitoring user activity.
There are three ways to check the view mode.

Admin Console

Go to the device on Screenshot or Camera templates and select "Remote Operation".

Alternatively, you can find the device using the Device List and initiate View Mode from the remote operation options.

Desktop Client

Use the View Mode option within the Desktop Client if you want to perform additional remote actions while viewing the device screen.

Controller App

Log in to the AirDroid Business app on your mobile device.

Tap on the target device you want to monitor to reveal remote operation options.

Select "View Mode".

This will initiate a real-time view of the selected device's screen. The functionalities available in View Mode are similar to those offered in Remote Control.

Remote Camera

Access and control the device's camera to capture photos or videos for troubleshooting purposes.

There are three ways to use the Remote Camera feature :

From the Admin Console.

From the Desktop Client.

From the Android/iOS Mobile Device.

Using Remote Camera on the Admin Console

Log in to the Web Admin Console and click on Devices > Device List > Select the device > Remote Operation.

You can also find Remote Operation by clicking on the device on the Screenshot or Camera templates and choosing Remote Operation.

Click Remote Camera to start controlling the target device.

Using Remote Camera on Desktop Client

Go to Desktop Client > My Devices > Remote Camera.

Using Remote Camera on Android/iOS Device

Open the AirDroid Business App on your mobile device and click "Camera".

Black Screen Mode (Patented)

It minimizes distractions and protect user privacy during remote control sessions by blanking the device screen.

Turning On Black Screen Mode:

3File Transfer

This feature allows effortlessly transfer files between your computer and Android devices for data exchange.

Here are the steps you can follow to transfer files using AirDroid Business Desktop.

If you want to send the file from remote device to PC, follow similar steps vice versa.

7Conclusion

AirDroid Business provides a comprehensive suite of features to businesses in order to remotely manage and secure their Android devices. Through remote settings, you can gain insights into device health, remotely access and control screens for troubleshooting, transfer files, manage apps, and ensure data security through remote wipe or lock. Additionally, you can centrally configure VPN and Wi-Fi connections for secure network access. By leveraging these functionalities and following the provided setup and feature-specific instructions, AirDroid Business empowers you to achieve centralized control, enhanced security, and streamlined management for your Android fleet.

The post How to Optimize Remote Settings for Your Business Devices first appeared on www.airdroid.com.

In this era of digitization, most businesses operate hybrid working models and have their working areas scattered across the globe. In such a scenario, it could be a difficult task to efficiently manage all the devices across the ecosystem and to ensure that they stay updated and secure. However, this task can be effectively handled using a remote IT management software solution.

These software systems enable organizations to manage, control, and secure all the devices from a centralized dashboard. This article explores what remote IT management software is and three of the popular solutions.

Part 1: What is Remote IT Management Software?

Remote IT Management software systems equip the IT teams with the required functionalities to control, manage, secure, and update the connected devices across the organization. They stand as an effective solution to ensure scalable and efficient IT operations across the network.

1How does the Remote IT Management Software Work?

These systems are a combination of:

• RMM (Remote Monitoring and Management) agents that run on end systems to establish the connections
• Network protocols to ensure communication
• Additional tools to perform the required functionalities and updates across the connected devices.

All these tools are combined to manage and control the client nodes from a centralized dashboard.

2Main Features

The following are some of the significant features that a remote IT management solution should possess to function effectively:

• RMM agent installation across the end nodes.
• Setup of repetitive workflows using automation and scripting capabilities.
• Monitoring and alerts to detect any abnormalities across the system.
• Monitoring and alerts to detect any abnormalities across the system.
• Patch management capabilities.
• Ability to remotely access and control the devices.
• Centralized dashboard to access and manage the devices from one point.
• Managed antivirus to add a security layer across the system.

3Benefits of Using Remote IT Management Software

Using remote IT management software comes with the following benefits:

• Ability to remotely manage and control all the connected devices from a single point.
• Execute repetitive workflows across the devices without manual work.
• Deploy and update software across all the end nodes with ease.
• Detect unpatched endpoints and update them accordingly.
• Scale the business without having difficulty managing an increased number of devices.

Part 2: 3 Top Remote IT Management Software Solutions

This section covers the details of three popular remote IT management solutions along with their distinctive features, pricing, G2 score, and more.

1TeamViewer

2AnyDesk

3AirDroid Business

3Key Features of Remote IT Management Software

The following are some of the significant features of remote IT management software:

4Free vs. Paid Remote IT Management Software

This section compares the features offered by free and paid remote IT management solutions.

Free IT Remote Management Software

Free IT remote management software can provide you with the basic functionalities of remotely controlling and managing devices. In addition to that, it stands as a great choice for smaller companies because they have budget restrictions, and the number of managed devices stands less.

However, these solutions don’t offer extensive functionalities and are not suitable for mid to large-sized enterprises because of an increased number of devices and security reasons.

Paid IT Remote Management Software

Paid IT remote management solutions provide all the extensive functionalities required to manage and control the connected devices. Additionally, they provide consistent security and IT support for your queries.

These can stand as an unsuitable choice for small businesses that have budget restrictions and cannot invest in expensive solutions.

Comparison Table of Free and Paid IT Remote Management Software

The following table depicts the comparative analysis of features offered by free and paid remote IT management software solutions:

Bringing it all together, remote IT management software solutions are a great way to manage a large number of devices across an ecosystem. These solutions bring the elements of security, scalability, and efficiency into the architecture. Therefore, an organization must opt for remote IT management software to ease and align the IT support tasks across all the connected devices.

The post Free vs. Paid Remote IT Management Software: Which is Right for Your Business? first appeared on www.airdroid.com.

With the advent of IoT devices, organizations have expanded their architecture to accommodate communication and management across the complete IoT network. However, it can be a tedious job to ensure that all the IoT nodes remain active and secure while guaranteeing optimal working. In such a scenario, remote IoT device management platforms stand as the effective choice for modern enterprises.

These platforms not only help manage, control, and secure all the IoT devices but equip you with the data to help make intelligent decisions for the improve of system’s performance and quality.

This article explores the concept of remote IoT device management in detail along with the features of eight popular platforms.

Part 1: Understanding IoT Device Platforms

This section covers the details of what remote IoT device platforms are and how they work in alignment to help manage devices.

1What is Remote IoT?

Remote IoT enables the remote and secure control and management of IoT devices and Raspberry Pi. They are easier to set up and manage as there are no complex requirements like VPN setup. It plays a crucial role in device management as it allows the upload of any application across the devices from a centralized web dashboard.

The key benefits of Remote IoT are increased efficiency and reduced downtime. This is because it’s easier to manage devices from a single point and monitor their health remotely.

2What is an IoT Device Platform?

IoT platforms bring together all the tools and capabilities required to manage IoT devices in one place. These platforms can exist in the form of tools or services, combining the primary components of an IoT system like hardware, software, network, and user interface. There are four types of IoT platforms:

Connectivity Platform

These platforms are responsible for ensuring that the devices in the IoT network maintain their online state. They make use of Wi-Fi and existing carrier services to detect and communicate the device connectivity.

Device Management Platform

These platforms are responsible for all the functionalities related to the devices in your ecosystem. From firmware updates to reporting metrics and patch security to routine tasks of the devices, they handle it all.

Data Analytics Platform

These platforms are a great choice for data-driven IoT networks. They bring together the capabilities of AI, ML, and statistical analysis to gather and interpret data.

Application Development Platform

These platforms are a comprehensive solution that comes with the capability of handling all the components of an IoT ecosystem. From development to network configuration and hardware engineering, they handle it all for you.

3Features and Benefits of Remote IoT Device Management Platforms

• Improved efficiency of the ecosystem because of the automation of tasks and rapid response.
• Enhanced control because of the centralized management of devices.
• Better security controls because of the data encryption and real-time monitoring capabilities.
• Reduced costs because of the optimized resource utilization and decreased costs of support.
• Increased scalability because of the flexibility of the system to adapt to an increased number of devices.

Part 2: 8 Top Free or Open Source Remote IoT Device Management Platforms

This section covers the details of different IoT management platforms and how they help in remote IoT management.

1Connectivity Platforms

These platforms help ensure the devices’ state remains online throughout the IoT network. Two of the popular connectivity platforms are Azure IoT Hub and Google Cloud IoT Core.

Azure IoT Hub

Azure IoT Hub allows the control and management of a wide range of devices functioning on multiple operating systems in the IoT ecosystem.

Google Cloud IoT Core

Google Cloud IoT Core has been a preferred choice by many companies when it comes to the management of the IoT ecosystem for a long time. However, the platform capabilities have now been discontinued starting August 16, 2023.

2Device Management Platforms

These platforms equip an organization with all the required capabilities for managing devices across the ecosystem. Two of the popular device management platforms for remote IoT management are AWS IoT Device Management and AirDroid Business.

AWS IoT Device Management

AWS IoT Device Management allows you to control, organize, and remotely manage IoT devices. All the devices that can be integrated with the AWS IoT Core can be managed by this tool.

AirDroid Business

AirDroid Business is an extensive endpoint device management platform. It provides a wide range of capabilities to control and manage Windows and Android devices.

3Data Analytics Platforms

These platforms are an optimal choice for IoT networks involving ingestion and analysis of data. They combine statistical analysis capabilities with AI and ML to help make data-driven decisions. Two of the popular data analytics platforms are ThingsBoard and Kaa IoT.

ThingsBoard

ThingsBoard is an open-source IoT platform that stands as the right choice for data-driven IoT ecosystems. It provides significant functionalities of data collection, processing, and visualization along with device management.

Kaa IoT

Kaa IoT is an open-source IoT platform that allows the collection, analysis, and visualization of data from connected devices. It retrieves the information in real-time which stands helpful for real-time systems.

4Application Development Platforms

These platforms equip businesses with all the required capabilities to set up an IoT system. From application development to hardware integrations, they help cover it all. Two of the popular application development platforms are Bosch IoT Suite and ThingWorx.

Bosch IoT Suite

Bosch IoT Suite is a collection of applications and services that help cover all the requirements of IoT management across the device(s) lifecycle. From IoT device management to data management and IoT edge, it helps you with all.

ThingWorx

ThingWorx is a popular IoT platform by PTC that makes the building and running of IoT applications easier than ever. It is an enterprise-ready technology that equips developers with the capabilities to create scalable and secure solutions.

Part 3: Common Use Cases for Remote IoT Device Management Platforms

Following are some of the common use cases for which remote IoT device management platforms stand as a suitable choice:

Device Management

With remote IoT platforms, it is easier to register and control all the IoT devices of an ecosystem from one central point.

Software Update 

Having all the devices controlled from one point, you can send software uploads and updates across devices in a few clicks.

Troubleshooting

When the devices are connected and their status is updated on the admin console, it's easier to keep track of any abnormal behaviours and take corrective measures in time.

Security

With remote IoT solutions, measures like encryption and credential protection can be imposed that add a layer of security across the whole ecosystem.

Data Collection and Analysis

Remote IoT platforms, especially the data analytics platforms make it easier to collect data from the devices and analyze it to identify the improvement areas.

Part 4: Key Factors to Consider When Choose the Best Remote IoT Device Management Platform

When choosing the right remote IoT device management platform, the following are some of the key factors to keep in consideration:

Functional Requirements

Not all remote IoT platforms can be a suitable choice for you. Therefore, it's important to list down all the functional requirements and then choose the platform that aligns with, if not all, most of them.

Budget

Remote IoT platforms can be costly in terms of the increased number of devices. In such cases, define your budget constraints and go for the suitable option that fulfills major requirements within the defined range.

User Friendliness 

Because of the extensive functionalities handled by IoT platforms, some of them can have a complicated user interface. Therefore, if the users of the platform are not that technically sound, it’s a good approach to choose platforms with user-friendly interfaces.

Security Requirements

Security is a non-negotiable element in the IoT ecosystem. Almost all the remote IoT platforms offer basic security measures, but it's always a wise choice to explore the security of a platform in detail, before registering devices on it.

Device Types

Different platforms come with the support of different device types and operating systems. One must gauge the ability of the platform to support and manage the organization’s device types.

Part 5: How to Use AirDroid Business for Remote IoT Device Management?

This section covers the methods of utilizing the capabilities of AirDroid Business for remote IoT management. It’s a seven-step process outlined below:

1Device Enrollment and Configuration

Establish the connections between the IoT devices and platforms by registering the devices. Using AirDroid, you can enroll devices via four methods:

• Device Owner Enrollment
• Zero-Touch Enrollment
• Android Enterprise Enrollment
• Regular Enrollment

After enrollment, configure them for smooth communication across the nodes.

2Device Monitoring

Once the devices are enrolled and configured, they are ready to enter the monitoring stage. You can remotely monitor the IoT devices for their status and performance using the feature templates provided by AirDroid. These include:

• Screenshot
• Camera
• Device Map
• Details
• Screenshot & Camera
• General Indicators
• Biz Daemon Status
• Device Network

3Remote control

Remotely access and control all the connected IoT devices via the admin console. All the connected devices are displayed there, and you can execute the required commands to manage the device state and data accordingly.

4App upload and updates

Using the AirDroid Application Management System (AMS), upload/update the company-owned and Managed Google Play Store applications on the devices. AirDroid makes it easier to bulk upload and update the applications across all the connected IoT nodes in the ecosystem.

5Security Management

AirDroid equips you with a distinctive set of security solutions to secure your devices and network. You can enable the storage encryption and credential setting policy. Additionally, you can set up custom compliance settings for the devices to prioritize the compliance rules set by you over other configurations.

6Alert and notification

Set up alerts and notifications to stay updated about any such scenario where equipment is not performing the desired behaviour. AirDroid Business offers more than 13 triggers that can be customized for the alerts. Enable a workflow to automate the sending of alerts and notifications for all the required scenarios.

7Data Reports

Collect all the data of IoT devices in the ecosystem and generate reports. The reports bring all the insights in one place, which can help define the corrective actions for the enhanced performance of the devices.

Bringing it all together, remote IoT device management platforms stand as an effective choice to manage IoT devices across the ecosystem. They help provide all the necessary functionalities to manage, control, and secure the devices. Therefore, choose the optimal remote IoT device management platform to help instill efficiency and effectiveness in your processes.

The post Best Remote IoT Device Platforms for Modern Enterprises first appeared on www.airdroid.com.

MDM is a comprehensive software solution, which enterprises use to manage, monitor, control and secure mobile devices.

Businesses can implement MDM solutions to remotely manage numerous mobile devices, including smartphones, tablets, and laptops, commonly used by employees or for self-service.

1 MDM Features and Functions

Overview

2 How Does Mobile Device Management Help?

After knowing about the features of MDM, let’s discuss how it can help businesses meet end-point security, enhance productivity, and control device usage.

Streamline Device Management Process

• With MDM, IT administrators can now manage application updates seamlessly through the management console, eliminating the need for manual updates. Moreover, administrators can restrict end-users from installing or deleting any apps without permission.


• MDM offers customization of security policies to set them according to enterprise needs to improve security and ensure compliance. These policies define which device functions end-users can use and which need to be disabled, for example, setting a forced password policy, limiting connection with external devices like USB, and customizing Wi-Fi or Bluetooth settings.

• Sharing and deleting files across devices has become very simple. To protect data security, MDM typically uses the TLS encryption protocol during file transfers.

• Reporting by MDM solution is highly valuable for getting insights into device usage. For example, which apps are consuming excessive or unnecessary data. They are presented in graphs for better understanding.

Create a Secure and Controlled Device Environment

MDM facilitates business administrators in developing a secure and controlled working environment by providing various device limitation tools.

• Policies helps to preconfigure security measures to safeguard device and data security Customization options for security policies help to enhance the security of devices, resulting in the overall protection of data and resources.
• Kiosk mode helps to transform mobile devices into dedicated devices allowing only necessary apps to run on them. Businesses can use devices as interactive kiosks to perform necessary tasks like check in, booking appointments, and paying bills, preventing access to all other apps and device functions.

• MDM can remotely track the real-time location and location history of any device from the admin console, and set geo-fence to get notifications when a device enters a restricted area.

Enhance Productivity

• Admins can schedule bulk tasks, such as shutting down or restarting multiple devices, from a central dashboard. This automation ensures that devices are automatically shut down during non-working hours, improving battery life and reducing device issues. Other tasks that help reduce IT workload await your exploration.

• Alerts help to detect unusual and suspicious activities on managed devices. Like battery-low alerts, insufficient storage, battery temperature, and excessive data usage.

• Various workflows are set to trigger against specific alerts automatically. For example, on an alert for a low battery, the device is automatically triggered into power-safe mode. These alerts and workflows help optimize various tasks, improving work productivity and reducing the workload of IT staff.

3 The First Step in the MDM Lifecycle - Enrollment

Enrollment is the process of binding a large group of devices to the MDM dashboard and is the first and foremost step in the MDM lifecycle, which is to bring devices under centralized management.

It helps to simplify the setup process of bulk devices and to efficiently manage pre-configured settings and policies to ensure consistency and uniformity.

Different MDM solutions support different methods to enroll devices and each method has unique advantages and requirements to.

3 common enrollment methods are:

1. Android Enterprise

2. Zero-touch enrollment

3. Device Owner

4 Is Mobile Device Management Necessary?

When an organization has a large number of mobile devices, managing them manually becomes impractical.

Mobile Device Management (MDM) systems are essential in such scenarios because they allow administrators or IT teams to efficiently monitor, manage, configure, and troubleshoot each device remotely, ensuring smooth operation and security across the entire fleet of devices.

It helps technical staff remotely provide assistance and support to the teams without geographical barriers, saving time and costs for traveling.

MDM may not be necessary for every business or organization. It depends on the level of the organization and its specific needs. The application of MDM also depends on the risk associated with any business.

Any company with bulk mobile devices looking for automation, reduced efforts, uniformity among all devices, and centralized management should choose MDM.

5 A Guide to Choosing the Best MDM for Your Business

After understanding what is MDM, it is also important to consider the deployment methods and strategies when choosing an MDM solution for businesses.

Deployment Method

1. On-premise deployment

In on-premises deployment, the company has granular control over devices to manage, install, and update software. All the software is installed on the company’s server.

On-premises deployment requires management of hardware as data and software are stored in-house. It is comparatively a complex procedure but provides more control.

The company’s IT team is responsible for any issue or downtime, and everything is under their control.

High upfront costs are required for the installation of hardware and software.

2. Cloud deployment

The data is stored on third-party servers or data centers, and no on-site installation of hardware or software is required for such deployment. But it is less secure than data saved on local server.

The cloud infrastructure does not require high costs as there is no need for capital investments to install and manage hardware and software.

Both on-premises and cloud deployment have advantages and disadvantages. So, companies need to prioritize different elements that fit their specific needs while choosing the deployment type of MDM.

Which Type of MDM Strategy Should You Choose?

When choosing an MDM solution, it is crucial to consider business-specific needs and management norms because different MDM solutions have distinct features and working processes.

BYOD (Bring Your Own Device)

In the BYOD strategy, employees bring their devices to perform official tasks. Usually, companies choose this strategy to reduce hardware costs and ensure flexibility. Strong security measures like data containerization are required for companies with BYOD environments.

Choose an MDM with a containerization feature to manage personal and corporate files and add extra security for corporate data, like encryption because some MDM solutions do not support containerization.

COPE (Corporate-Owned, Personally Enabled devices)

In such business environments, companies assign devices to the employees and allow them for personal activities. It is primarily suitable for organizations that want control over the devices but also offers flexibility for employees to utilize devices for personal use.

Such businesses require an MDM solution that provides high-security features and customization options to balance personal and corporate use.

COBO (Company-Owned, Business Only)

These are the companies that provide devices to employees only for official purposes. They can only perform work-related activities on such devices. It is suitable for companies where data security is a high priority to fulfill strict compliance requirements.

Choose an MDM solution that provides maximum control over devices and features to ensure security and compliance.

6 Case Studies

Intelligent Locker Service

Smart delivery locker devices require regular health, performance, and status monitoring by IT admins. It is not possible for a single person to manually monitor them or require IT staff for each device, leading to high costs.

Under this condition, MDM software ensures efficient management of smart delivery locker devices.

MDM allows remote monitoring and troubleshoot of these devices placed at different geographical locations.

IT admins can create alerts to detect issues and trigger workflows to solve them to ensure continuous working.

Admins can also remotely schedule updates at night and ensure the devices are always compliant and fully equipped to safeguard against malicious attacks.

Transportation

In the transportation industry, MDM is used to control driver's devices remotely. Admins limit driver's devices to kiosk mode, restricting the device to specific apps required by drivers while disabling all other device applications and features, reducing distractions.

MDM's location tracking feature helps administrators remotely track driver's locations and update schedules accordingly.

With the help of the bulk task feature, administrators can remotely shut down in-vehicle devices for maintenance and energy conservation.

7 Key Takeaway

Mobile device management has influenced various industries in recent years. Research conducted by IMARC has revealed that MDM market size in 2023 was USD 10.8 Billion and is expected to increase by USD 77.2 billion till 2032.

This is because MDM has supported various businesses by streamlining management process, providing a secure and controlled working environment with continuous mobile device monitoring. It has also helped to improve the productivity by automating various tasks and limiting device usage in different business environments.

Keeping these MDM supportive facts in mind, we recommend local and government organizations, retailers, transportation and manufacturing industries to incorporate it to optimize costs, improve accuracy and reduce efforts.

The post What is Mobile Device Management? Is It Necessary? first appeared on www.airdroid.com.

The 9-to-5 offices of yesteryear were driven by uniformity: If a visitor entered one, they were bound to see rows and rows of identical-looking desktops. This standardization continued into the advent of mobile when companies issued the same devices to employees, even if their needs differed.

CYOD is a shift in this thinking, enabling employees to select the mobile device that works best for them. CYOD gives employees this flexibility along several different dimensions.

1What is CYOD

CYOD Meaning: Choose your own device (CYOD) is a policy that enables employees to choose their company-issued device. Employees can pick their preferred device type, whether phone or tablet, along with other details, such as brand, model, and memory capacity.

CYOD is a superior alternative to assigning employees to a particular device: People enjoy greater productivity and morale. Organizations implementing a CYOD should use an MDM to handle all devices, streamline management, and provide top-notch remote support.

Type

The most basic freedom of choice is with the type of mobile device. Previously, organizations locked employees into either smartphones or tablets.

With CYOD, employees can choose the one that works best for them. Salespeople who frequently give many one-on-one presentations may opt for a tablet. By that same token, one of their colleagues who does most of their sales through cold calls may prefer a phone.

Some employees may even opt for a 2-in-1 device that provides functionalities from both laptops and tablets, such as a touch-based keyboard.

Source: Pexels

Brand and model

It would not make sense to allow employees to choose the type of device, but they would still be locked into a particular brand or model.

Many employees may have their preferences based on what they use personally. For example, one employee might prefer any phone with an Android-based operating system because that is what he is accustomed to.

With CYOD, employees can pick their ideal brand and model within their chosen device type.

Other secondary attributes

Finally, many companies extend CYOD to other attributes of the chosen device. For example, some organizations may enable employees to choose between different color options. While this choice is purely aesthetic, it gives employees the feeling that the device is theirs.

Other choices do matter for functionality. Some enterprises may allow employees to pick their storage capacity. Employees with memory-intensive work, such as the company photographer, may opt for a device with a higher allocation, such as 512GB or even 1TB.

Under a CYOD policy, employees can personalize their mobile devices rather than accept a one-size-fits-all solution.

2What is the current status quo

Organizations considering a CYOD policy must first evaluate their current system for allocating mobile devices. Companies generally fall into one of two categories in how they allocate mobile devices prior to changing to CYOD.

Company-wide standardization

This approach is the most common: Every person gets the same mobile device. If the company chooses the latest iPhone, everyone in the organization — from the CEO to the repairman — gets that device.

This system is most accessible to administer: Procurement teams can place a large wholesale order for that device. IT teams will have an easier time repairing the device because they only have one to master. Furthermore, IT teams can more easily replace the unit with an alternative if a phone is lost or stolen.

The major disadvantage is that everyone is pigeonholed into the same device, which may undermine productivity. For example, a field service agent who needs a large tablet to view detailed explainer videos may need help watching the same content on a tiny smartphone.

Source: Pexels

Tiered allocations for mobile devices

The other common approach is a tiered system, where companies designate particular mobile devices for different groups. For example, one company might give executives a premium device and rank-and-file employees a more basic one. Another business might allocate one device to the sales team and a different one for the marketing department.

This system is closer to ideal, but it still needs improvement. Even within the same department, employees will have different needs best addressed through unique phones. In addition, assigning different phones to various employee groups may breed jealousy or resentment. Some employees may view their assignments as inferior to other groups and begin to question how much the organization values them.

3What are the benefits of a CYOD policy

Productivity boost with a CYOD policy

Giving all employees only one type of software does not make sense. Why, then, do organizations take this approach when it comes to hardware? Assigning every person the same kind of device company- or group-wide- undermines productivity: A person’s tools, including their phone or table, should be specific to what they do.

CYOD makes sense as a policy because employees will always be the best judge of what will work for them. They will know which device type is ideal, which specific brand and model, and what if any, other specifications they need. When employees are provided with the right equipment, their productivity will skyrocket.

Take the scenario of a content marketer who finally gets a smartphone with enough storage to handle a marketing stack comprising several dozen apps. The company will benefit from the marketer’s ready access to various content creation and distribution tools.

Improved morale through a CYOD policy

When companies issued desktops to office-based employees, the moment was anticlimactic. A person from the IT team walked you to your desk and gave you access to your desktop, which resembled every other model on the floor. There was little sense that this desktop was indeed your own.

This feeling applies the same to mobile devices. When assigned from a general pool of all the same makes and models, employees don’t feel much of anything. With a CYOD policy, companies can change the sentiment, giving employees a sense of personalization: This device was commissioned for their and their needs alone.

Through CYOD, businesses can transform device turnover into a morale boost. While this effect may seem unimportant, it can make a severe difference for many companies: Employee well-being has been constantly flagging post-pandemic.

Recruitment with the aid of a CYOD policy

With hybrid and remote work configurations more popular than ever, employees no longer care about free-flowing coffee and beer, foosball tables and beanbags, and other office-based perks. They prioritize benefits that make the most impact on how they work.

Because of this perspective, many employees seek out organizations with a CYOD policy. It doesn’t make sense to have the convenience of working remotely and only being force-fed by a specific type of mobile device. If employees are afforded flexible work, they should also be extended flexibility in their choice of device.

Organizations that embrace CYOD will have a competitive advantage in recruiting. They will attract a broader talent pool, win more head-to-head recruiting battles, and bring digitally-savvy employees into the organization.

4Why is it easier to implement a CYOD policy with an MDM

Device agnostic

While offering CYOD to employees is a great benefit, it is generally an operational nightmare for IT teams. Instead of having only one type of device to manage, or even several, the IT team will have to configure dozens of different devices, each with its own user interface, settings, and configurations.

Learning the unique system of manifold devices can be a job on its own, pulling IT away from more crucial functions. With an MDM, in contrast, businesses can centralize this management under a single interface that supports all different device types.

For example, AirDroid Business MDM solution supports any mobile device so long as the popular Android operating system powers it. Placing all phones and tablets under a universal platform streamlines management, making it easier for IT teams to monitor and track employees and their devices.

Remote end-to-end functionality

Some companies offer CYOD but require on-site setup, troubleshooting, and turnover. These two systems do not match. If your business provides the convenience of CYOD, it does not make sense to hassle employees by requiring them to bring their devices to the office for every need.

Remote support is more aligned with CYOD. With an MDM, businesses can offer remote support across the device life cycle, beginning with zero-touch enrollment. They can also deploy apps and updates entirely remotely.

If an employee has trouble with their phone, the IT team can remotely access the device for troubleshooting, even if it is unattended. Finally, if an employee gets a phone lost or stolen, the company can remotely wipe it back to its factory settings.

When paired, CYOD and remote support are unbeatable for remote and hybrid employees.

Automated management

The most significant risk in CYOD is that it adds another layer of administration and management to already busy IT teams. Employees who chose their preferred device might do so for non-business reasons, such as wanting the best tablet for streaming or a phone with the most memory to work a second job.

An MDM ensures that this is not the case. For example, businesses can set automated alerts on AirDroid. To combat non-work uses of mobile devices, enterprises can set data thresholds. When this threshold is exceeded, which may indicate extensive non-work use of a device, the IT team is automatically alerted.

These alerts can also cross the digital divide. A business can set up a geofence around a particular area, such as the main city it operates in. The IT team will also get an alert if an employee leaves this geofence during work hours, which may suggest moonlighting.

With these alerts, IT teams cannot manually monitor CYOD devices. They can receive alerts, investigate incidents, and decide whether further action is needed.

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• Monitor and control all devices remotely from a central platform.
• Schedule the bulk task for automatic implementation.
• Create alerts to detect abnormal behaviors and trigger associated workflows.
• Define the device functions according to the regulations of the company.

5Why businesses must adopt a CYOD policy now

Remote and hybrid work configurations were once a rarity among workforces. Now, they are becoming the norm. Organizations that still require employees to come into an office and sit from 9 to 5 need help attracting and retaining talent.

The same pattern is happening in device policy-making. CYOD policies were once uncommon. They are becoming more popular, so much so that organizations without CYOD may be at a disadvantage.

Businesses eager to adopt a CYOD to create competitive advantages should do so with an MDM, which can centralize different devices under a universal interface, simplify day-to-day management through alerts, and enable remote support that further enhances the flexibility of a CYOD policy.

The post What is CYOD, and Should Your Business Implement It? first appeared on www.airdroid.com.

We are in a world where we are reaping big on the benefits of internet connectivity. On the flip side, this also presents quite a challenge in managing network traffic for effective data security and optimal network device performance. Well, this is where internet traffic monitoring comes in handy.

In fact, there are some nice tools and techniques that make it easier to gather insights into usage patterns, performance metrics, security threats, and other relevant information. In this article, we’ll tell you everything you need to know about internet traffic monitoring including the best tools you can use to manage your network security and performance.

Part 1 : What is Internet Traffic Monitoring?

For starters, internet traffic monitoring is essentially the process of analyzing incoming and outgoing internet data packets on target devices or networks.

This is done for a number of reasons: for instance, it could be for security reasons, that is, to help detect threats such as malware and intrusions. It is also done for the purposes of performance monitoring, or rather, to help in optimizing network operations.

This includes troubleshooting to resolve issues, and capacity planning to prepare for future infrastructure needs based on traffic patterns and more.

Part 2 : Benefits of Monitoring Internet Traffic

Internet traffic monitoring isn’t just essential for maintaining network security, and optimizing performance, there are many other benefits:

1. Data Security and Regulatory Compliance

One of the key facets of a network internet monitoring system is to identify and block malicious data packets that can tamper with data security in the network or devices.

These interventions not only protect data but ensure the enterprise meets the regulatory requirements on data security and privacy.

2. Improved Network Performance

You can monitor internet traffic parameters like packet loss, traffic latency, and bandwidth usage that will allow you to evaluate important performance metrics of their network and proactively address them.

3. Better User Experience

Monitoring internet traffic enables organizations to identify threats and address bottlenecks in the network. This smooth/flawless network ensures seamless employee operation and better customer experience.

4. Better Planning

Network monitoring gives an enterprise insight into its system performance, network usage, and capacity among others. Therefore, it becomes easier to plan for future needs and network upgrades.

5. Better Workforce Productivity

You can monitor employee device traffic thus you can get insights into employee behavior and their impact on overall work productivity. This allows the administration to confidently deploy the right policies to curb misbehavior and boost productivity.

6. Efficient Troubleshooting

Network monitoring tools often give an enterprise the ability to visualize the network. It can help generate network maps that include connected devices and real-time status. This helps them save time on troubleshooting.

Part 3 : Best Ways to Monitor Internet Traffic

There are several practical ways to monitor internet traffic. Of course, each method uses unique techniques and is suited for different situations, networks, and devices. Here are some of the common ways to monitor internet traffic.

1Software monitoring

Software monitoring is a flexible and popular type of internet traffic monitoring where internet monitoring software is installed in a computer to monitor a network or devices in a network.

The operator uses the software console to drill into and check various internet parameters like bandwidth usage and latency. Such software can also generate reports, provide real-time alerts, and application programming interfaces for easy integration with other systems.

Some of the popular examples of software-based internet traffic monitoring tools include Wireshare, SolarWinds Network Performance Monitor, Auvik, PRTG, and Checkmk among others.

2Hardware Monitoring

Hardware Monitoring involves the use of hardware devices to monitor the security and performance of internet traffic. Often, this security hardware device is installed in a strategic position in a network infrastructure to capture important internet traffic metrics and filter harmful or unwanted data packets in a network.

A good example of a hardware-based internet monitoring system is the use of a firewall. A firewall, based on protocols and other policies, can block or limit the entry of suspicious data packets into a network. It can be installed at the entry to the network or device based on the needs of the enterprise.

3Cloud-Based Monitoring

Cloud-based internet monitoring involves the use of cloud monitoring systems to obtain insights into enterprise cloud resources like network traffic, usage, and storage in the cloud environment.

A cloud monitoring solution gives you visibility to these resources and relevant parameters to ascertain whether they are functioning optimally or meet the desired security requirements.

These services can come as Software as a Service(SaaS), Platform as a Service (PaaS), Infrastructure as a service (Iaas), Function as a service (FaaS), and app hosting services such as Heroku.

4Router-Based Monitoring

This is a form of Internet network monitoring that involves using a router's capabilities to observe and analyze network traffic passing through it.

This way you can monitor traffic at the point where data enters or exits the network from a centralized view.

A good example of a router-based traffic monitoring tool is Cisco's NetFlow. NetFlow is a network protocol developed by Cisco that allows routers and switches to collect and export information about IP traffic flows passing through them.

5MDM Solution for Network Usage Monitoring

Mobile Device Management (MDM) solutions are also becoming one of the highly-leverage types of internet traffic monitoring systems in enterprises owing to their versatility and ease of scaling.

This technology involves deploying MDM software on a device (managed by the IT or admin) to monitor and control end devices like smartphones and other portable devices of an enterprise.

These devices could be locally or remotely located. The IT team can sets policies to control app/device usage and monitor data across devices for security and workflow efficiency.

A good example of a highly scalable and easy-to-deploy MDM solution is Airdroid Business.

Part 4 : How to Choose a Network Traffic Monitoring Tool?

It is worth noting that your choice of network traffic monitoring tool can make or break the efficacy and success of your network monitoring. While this is true, choosing a suitable traffic monitoring tool is also not an easy task.

You ought to consider an array of factors to ensure your choice reflects your needs within your budget.

Here are some of the things to consider when choosing a network traffic monitoring tool:

For Work Purpose

● Ease of Deployment and Integration - A network monitoring tool that is easy to install and deploy across the network and devices running on different platforms. The faster the tool gets running the better because you will mobilize less resources and time.

● Scalability- Every enterprise yearns for growth and will probably invest in more network devices, gadgets, and workforce in the future. Therefore, you need to consider an internet monitoring system that easily allows additional network devices without the need to add extra resources. 

● Monitoring Features- A good internet monitoring tool should provide a platform to monitor various important aspects of the network traffic. It should organize, make them easily accessible, and provide real-time information for easy detection and troubleshooting.

● Reporting- A proper internet traffic monitoring tool should keep a log of traffic data and provide reports when needed. The reports should contain relevant information and should be easy to interpret.

For Parental Purpose

● Easy to use and integrate- Parents are not tech gurus and therefore need a solution that can easily be deployed across kids’ devices or networks without involving IT support.

● Security- A good parental internet monitoring tool should provide adequate security features to block suspicious sites, unwanted sites, corrupted data, and apps on the target device.

● History logs- For effective parental control, a monitoring tool should allow parents to check history logs on the child's device to be sure they are visiting the right sites and that the unwanted channels are blocked/restricted.

Summary

Internet traffic monitoring has become immensely important for both personal and enterprise needs. Remember, there are many tools that can help you make every facet of traffic monitoring easy. You simply need to pick a network monitoring tool that suits your use case best and you’re bound to transform your network security and workflows!

The post Best 5 Ways to Monitor Internet Traffic first appeared on www.airdroid.com.

IT asset tracking is a must-have if you are looking to manage your technology resources efficiently to enhance productivity and cut losses and wastage.

If you are yet to implement IT asset tracking in your organization and you’re wondering how you leverage IT tracking for the success of your business, this article is for you! We will tell you everything you need to know regarding IT asset tracking.

Part 1 : What is IT Asset Tracking?

As the name implies, IT asset tracking is a computerized system that uses relevant technologies to track the physical location and other important inventory details of the respective assets.

This often involves the use of software (asset tracking software) in tandem with wireless technologies like barcodes, RFIDs, or GPS-based systems to obtain and process the physical location of the company’s asset for seamless tracking.

For example, a company’s generator situated in a remote office can be remotely tracked by installing a GPS system or suitable technology that sends real-time information about the generator’s location.

This information is stored and processed by the asset tracking software so that the team can see the location and movement of the asset.

Part 2 : Features of IT Asset Tracking

IT asset tracking software can vary depending on the target assets, required details, and level of accuracy among others. Generally speaking, though, here are the basic features that entail IT asset tracking:

1. Asset Lifecycle Mapping

IT asset tracking should allow the collection of data about each IT asset throughout its lifecycle, from acquisition to retirement including information such as maintenance history, repair records, and operational data. This provides a holistic view of the target IT asset's health and performance over time.

2. IT Equipment Location Tracking

IT asset tracking should also entail the ability to monitor and track the physical locations of IT tools and equipment in real-time. This helps in preventing loss or theft of these valuable IT assets.

3. Breakdown, Downtime, & Maintenance Tracking

IT asset tracking should be able to allow organizations to monitor how their IT assets are performing. This should include monitoring aspects like breakdowns, downtime periods, and the maintenance activities required to address them including even aspects like preventive maintenance scheduling.

Part 3 : Types of IT Asset Tracking

IT asset tracking comes in different forms based on the tracking technology. The common types of IT asset tracking are:

1.Barcode Tracking

Barcode tracking is a popular technology that involves scanning special numbers/patterns otherwise referred to as barcodes embedded in an asset. Each asset has a unique barcode and a scanner is used to read the code and relay this information to the computer for processing. This scanner should be in the line of sight with the barcode for seamless scanning.

2.GPS-Based Tracking

This is where a GPS device is wired or attached to the asset being tracked. The GPS device sends the real-time location of the device via cellular networks or satellite to the tracking computer.

With this system, you can geofence the asset and set alarms when they are moved outside its location. While this system is accurate and communicates over long distances, it is expensive and suitable for high-value assets.

3.RFID Asset Tracking

In Radio Frequency Identification (RFID), chips often referred to as tags are embedded in an asset. When activated these tags send information in the form of radio waves to the RFID reader where they are processed into meaningful information. Again this information is sent to the host tracking computer for storage and analysis.

4.Bluetooth Asset Tracking

IT Assets can also be equipped with small Bluetooth tags which emit Bluetooth signals periodically. The signals can then be received by Bluetooth receivers which can either be fixed in certain locations or carried by IT personnel.

This allows organizations to monitor the location and movement of IT assets within a designated area thus offering real-time visibility and making asset management easy.

Part 4 : Why is IT Asset Tracking Important?

IT asset tracking has proved invaluable and many companies cannot afford to ignore it due to its comprehensive benefits. Whether you are running a small or large business, asset tracking plays a significant role in your inventory management. It helps you get important asset inventory details for effective asset management.

With IT asset tracking, you can easily improve your operation efficiency because you know the assets you have and can easily put them to use when needed. This reduces cases where you mistakenly buy the same item because you probably think you don’t have it. Additionally, asset tracking gives you complete visibility of your assets.

You can always know if they are still safe or stolen!

Furthermore, asset tracking makes it easier to schedule asset maintenance to enhance asset lifecycle and improve regulatory compliance.

Part 5 : Challenges in IT Asset Tracking

While IT asset tracking offers several benefits, it also faces several challenges that make it less effective in certain applications. Some of these common challenges in IT asset tracking include:

1. Data Security

Protecting sensitive asset data from interception by hackers during transit or malware attacks is one of the major challenges in IT asset tracking. For better data security, several points ought to be secure starting from the gadget embedded in the asset to the office equipment.

2. Unexpected Breakdowns

IT asset tracking depends on multiple items working in tandem. If the tracking device suddenly fails, for example, you won’t obtain information regarding your assets until that item is fixed.

3. Scalability Issues

As an organization grows, so do its assets. However, most of the available IT asset-tracking systems limit the number of assets that can be tracked hence making asset-tracking scalability difficult.

Part 6 : IT Asset Tracking VS. IT Asset Management

IT asset tracking and IT asset management are two distinct yet closely related terms. In fact, they are often used interchangeably, yet they have significant differences.IT asset tracking is a solution that is focused on tracking the physical location and movement of an asset.

While IT asset tracking incorporates a computer/smart device for processing and storage of logs, it does not capture or process comprehensive information. Its scope is generally narrower.

On the other hand, IT asset management comprehensively tracks, manages, and maintains the assets. In fact, asset tracking is a part of asset management.

Besides the tracking details like asset location, IT asset management monitors the status of the assets to ascertain that they are working normally, schedules maintenance, generates reports and analysis for suitable actions, and even calculates and forecasts important asset aspects like depreciation.

Generally speaking, IT asset management is concerned with the entire lifecycle of an asset and its longevity.

Part 7 : MDM for Mobile Devices Asset Tracking

Mobile devices are now becoming key IT assetsMobile devices are now becoming IT assets in the workplace, particularly, with the growth in remote work and adoption of policies like Bring Your Own Device (BYOD). This is why Mobile Device Management (MDM) is proving extremely useful in device asset tracking.

MDM can effectively track mobile devices irrespective of the location and system using software that can easily be customized to meet user needs. With MDM solutions like AirDroid Business, companies can monitor their mobile devices from a central point by setting and deploying relevant policies across these devices.

These policies control user behavior on apps and network usage irrespective of the device operating system. Additionally, the administration can use MDM to geofence the devices so that if they move past the designated region, the admin receives a notification and a relevant action is taken.This ensures the productivity of the users while also boosting the security and safety of both the asset and its data.

Wrapping up

In a nutshell, IT asset tracking can help your organization improve efficiency whilst reducing costs, plus it can also help you make better decisions as an enterprise. That said, it is important to look for asset-tracking tools and solutions that suit your needs including a good MDM tool that can help you manage all mobile devices like smartphones and tablets.

The post The Ultimate Guide to IT Asset Tracking first appeared on www.airdroid.com.

We are now in a world where businesses and organizations have distributed teams working remotely. One challenge, though, is that whenever technical issues arise, IT teams need to troubleshoot and resolve these problems without physically accessing the employee's workstation or location. This is what remote troubleshooting is in hindsight!

Well, this guide will tell you everything you should know about remote troubleshooting for enterprises, including picking the right software for your business and how to make the most out of it.

1What is Remote Troubleshooting?

Just as the name suggests, remote troubleshooting is a scenario whereby an IT professional accesses and troubleshoots a computing device like a computer, smartphone, or tablet without physically accessing it.

The admin simply accesses the computer (via a network) remotely via remote access software and troubleshoots it in pretty much the same way they would physically.

This is coming in handy, especially in workplace setups where employees are distributed. Of course, having an IT professional move around and troubleshoot technical issues in such a scenario isn’t quite feasible.

Fortunately with remote troubleshooting, the IT personnel can sit at the office or even from where they are at a particular time and fix technical issues faster!

2Why Do Enterprises Need Remote Troubleshooting?

The beauty is that remote troubleshooting provides a convenient and flexible environment to troubleshoot and fix end-user device issues with speed and ease. It ensures immediate help to the end user because the IT professional doesn’t have to physically move to the device's physical location.

Furthermore, this approach gives enterprises a platform to manage their remote devices and check security status or deploy necessary security patches/features for device and data protection.

The connection is often encrypted and there is little or no concern regarding data security. Ultimately, this ensures effective device management, data security, and improved work efficiency.

3Challenges Faced by an IT Admin When Troubleshooting Remotely

While troubleshooting remotely is becoming more common than ever, most IT teams are often faced with challenges of different magnitudes. Some of the common challenges include:

Network Connection problems

Unstable or slow internet connection on the end devices and the admin’s computer can hinder effective connection, transfer of files, and remote navigation on the target devices. This can be addressed by setting up steady home internet solutions like using a wired connection.

Diverse Hardware and Software on Remote Devices

The remote devices might be running on different operating systems and have different apps installed. These discrepancies make it hard for the IT admin to uniformly set up and provide consistent support. You can address this by understanding the enrollment and troubleshooting processes for various operating systems used by end users.

Security Issues

Remote devices are often a target of cyber threats due to user behavior and the fact that information is shared via a network. This can be addressed by using secure and encrypted tools. Also, user consent and confirmation can prove useful.

Poor Communication with device users

Misunderstandings between the admin personnel and the users/employees make it hard to effectively troubleshoot and solve the issues. To overcome this, try to create an interpersonal relationship with the end user, set realistic targets, and reassure them of your willingness to support.

43 Best Remote Troubleshooting Software for Enterprise Devices

Now that you know a thing or two about remote troubleshooting let’s look at some of the best remote troubleshooting tools you can go for:

1TeamViewer

TeamViewer is one of the most recognizable names when it comes to remote troubleshooting software for enterprises in the market. It is essentially a secure remote access tool that lets you access and troubleshoot issues from a variety of remote devices including smartphones, computers, servers, and payment terminals just to mention but a few.

With this tool, you can conduct remote troubleshooting on a device like a laptop, preconfigure, solve a customer query, and even access a work file without necessarily needing the intervention of the end user.

Advantages

• Comprehensive remote access capabilities
  With TeamViewer, you can directly access all your devices in the network including computers, servers, industrial sensors, and unattended digital displays among others.
• Secure Activity
  TeamViewer remote connections are end-to-end encrypted and hence prevent unauthorized parties from intercepting the information in transit.
• Universal remote access
  TeamViewer lets you access remote devices irrespective of their operating systems.
• Ease of Use
  This platform is easy to deploy and use. Its simple setup process makes it easy to roll out across diverse devices.

2AnyDesk

AnyDesk is another well-known mote assistant software suitable for both personal and enterprise use. This tool seamlessly connects clients and customers from any location. You can connect devices running on various operating systems like Windows, Mac, iOS, Apple TV, Linux, Android, Chrome OS, and Raspberry Pi among others.

Advantages

• Automated Roll Out
  You can automate the rollout of AnyDesk on multiple devices in a network from a single console. Therefore, you won’t have to move across every device to install or send updates.
• Good Compatibility
  With AnyDesk, you can access and troubleshoot devices running on different operating systems including popular ones like Windows, Mac, Linux, Android, and iOS.
• Customization
  AnyDesk lets you customize configurations and other features to tailor it to meet your needs.
• Privacy Mode
  If you want to troubleshoot the target device in a public place, you can use the private mode feature to hide the screen from passers-by.
• Group Policies
  AnyDesk lets you create and send policies to a group of devices remotely from a central point.

3AirDroid Business

Although TeamViewer and AnyDesk provide powerful remote control capabilities, for enterprise-level device management and troubleshooting, you might be looking for a dedicated Mobile Device Management (MDM) tool to help you remote control and manage devices including remote troubleshooting android. This is where AirDroid Business stands out.

It is a comprehensive and powerful remote troubleshooting software that lets you handle a variety of remote control scenarios across devices running on different operating systems. You can securely connect to and control remote target devices from any PC ( Windows & Mac)

Advantages

• Centralized management
  AirDroid Business lets you manage all your devices through a single console, which facilitates batch operations and remote monitoring.
• Remote control and monitoring
  This tool provides powerful remote control and monitoring capabilities for the IT team to control the usage of the respective devices. Additionally, it supports real-time viewing of device status and operation.
• Application management
  With this tool, you can manage how the applications can be installed, updated, and uninstalled remotely to ensure a consistent software environment for all devices.
• Security and compliance
  AirDroid Business provides advanced security features such as data encryption, remote wipe, and device lock to ensure data security and compliance.
• Supports unattended Devices
  With AirDroid Business, you can remotely troubleshoot devices without necessarily engaging the end user.
• Flexible subscriptions
  This tool offers flexible pricing plans based on the number of licenses and not the devices.

Comparison Table of Three Tools

5How to Use AirDroid Business for Remote Troubleshooting

Troubleshooting remote devices with AirDroid Business is quite easy.

In this section, we shall give a high-level overview of how to use this tool for remote troubleshooting.

1. Step 1: First, visit AirDroid’s download center to download and install AirDroid Business software to your device.
2. Note : The AirDroid Business application supports Windows, Mac, Android and iOS. Pick the right download option for your device.
3. Step 2: The next step is launch the software and start enrolling the devices you would like to remote access.
4. Here you would simply need to choose the most appropriate enrollment method based on device compatibility and business needs.
5. There are four main deployment approaches: Device Owner enrollment, Android Enterprise Enrollment, Zero-Touch Enrollment (ZTE) and Regular Enrollment.
6. 
7. For example, if you have an Android 7.0 or above device that’s fresh out of the box i.e without any account setup or is factory reset, you could go for an option like Device Owner enrollment like 6 Times Tap.
8. Here are the steps to use this enrollment option:

• Power on your device and on that first screen as the device is starting, tap anywhere on the screen "6" times in the same spot and wait. . If your device is already in use, you can go to the settings on the device to factory reset the device.
• Navigate to Admin Console > Devices > Device Enrollment > The Enrollment via Device Owner > 6 Times Tap.
• After scanning, the device will initialize. Click "Continue" to proceed. Agree to the terms of use (interface may vary based on device model).
• Once on the device desktop, open Biz Daemon. Grant Biz Daemon permissions as required to finalize the enrollment process.

Step 3: Once your devices have successfully enrolled you are now ready to remote access and control them. You can use a web interface, desktop client, and mobile app to remote access and manage devices.

You can do functions like rebooting devices, adjusting volume, simulating gestures, screen recording, remote sound acquisition and more!

In fact, the tool has a black Screen Mode feature that safeguards privacy during remote access sessions. When activated, it obscures the screen of the remote device, displaying that it’s undergoing maintenance. This prevents unauthorized viewing by users or bystanders thus ensuring confidentiality for corporate operations and data.

You can also use the kiosk mode feature to lock down enrolled devices into a specific application or set of applications, restricting access to other device functions and applications.

There is also a file transfer function that allows you to transfer repair tools, patches, or other necessary files to your remote devices.

6Tips for Remote Troubleshooting

It is worth noting that the success of remote troubleshooting in your enterprise depends on a myriad of factors.

To get it right, here are some top tips for remote troubleshooting:

• Choose a remote troubleshooting software that meets your enterprise needs. Don’t always run for the cheap tools or those that can financially drain your enterprise.
• Ensure there is always approval to initiate a remote session on the end device for privacy and secure access. The IT professional should not access or troubleshoot the target remote device without getting approval from the respective user.
• Work in tandem with the enterprise help desk to prioritize tickets and ensure they are managed properly. This ensures that tickets are handled on time and no ticket is forgotten.
• Record the troubleshooting sessions for reference by amateur technicians or for auditing.
• Keep all the diagnosis details safe and accessible to make the process seamless and faster.

7Conclusion

Remote troubleshooting is a game-changer in how enterprises troubleshoot and fix issues on their distributed devices. It empowers IT support teams to address issues promptly without the constraints of physical proximity and associated overheads like on-site support visits. That said, the key is to find a remote troubleshooting solution that best fits your enterprise, within your budget!

The post The Ultimate Guide to Remote Troubleshooting for Enterprises first appeared on www.airdroid.com.

As a business, you definitely want to manage, control, and safeguard your IT networks, systems, infrastructure, and all user devices in your enterprise infrastructure. This is where RMM and MDM solutions are coming in very handy. That said, the two technologies can be somewhat confusing. In fact, there are some overlaps between RMM and MDM. 

Well, if you are wondering what’s the difference between RMM and MDM, you are in the right place! This article will tell you everything you need to know about RMM vs. MDM. 

Part 1 : What is RMM?

For starters, RMM is simply an acronym for Remote Monitoring and Management. As the name suggests, this is the software specially designed to allow IT service providers to remotely monitor and manage IT assets like servers, routers, switches, computers, smartphones, and the entire IT infrastructure among others. The primary aim of RMM is to ensure that the IT systems are healthy and working effectively. Here are some key features of RMM:

● Real-time monitoring -This allows for monitoring system performance, device status, and network health.

● Alerts Management- This ensures that the admin/IT team receives alerts in case of issues on the respective systems.   

● Automation- RMM should allow automation of routine maintenance tasks such as software updates and file cleanups.

● Patch Management- Should be able to manage and install relevant security updates, monitor security patch status, and provide a log action for easy tracking.  

● Reporting- A good RMM should have the ability to generate customized reports that can easily be interpreted by the IT/administration.   

● Analytics- RMM should be able to analyze data and make informed decisions based on the prevailing conditions.  

Part 2 : Who Needs RMM?

RMM solutions are particularly best fit for any enterprise that needs to monitor and manage IT infrastructure remotely. A good example is Managed Service Providers (MSPs) which will often need to manage and monitor their clients' IT infrastructure remotely.

Businesses and organizations with geographically dispersed teams can also benefit from RMM solutions as they can allow relevant  IT teams to monitor and manage IT assets across locations. 

In other words, you should go for an RMM solution if you are looking to manage and monitor IT infrastructure remotely in a bid to improve efficiency, reduce downtimes, boost productivity, and improve your IT security posture.

Part 3 : What is MDM?

MDM (Mobile Device Management), on the other hand, is software that is used by the IT team/Administration to secure, automate, and regulate mobile devices for the security of their data and devices. 

Its primary aim is to help businesses or organizations prevent data leaks, malware attacks, unauthorized access, and misuse of devices, especially due to user behavior. 

With MDM, an IT admin can deploy security policies (that regulate the usage of devices) from a central dashboard to the respective devices for desired device restrictions. The main features of a MDM solution include: 

● Robust Security- This is perhaps the most critical feature of an MDM solution. It should provide extensive security measures such as data encryption, security configurations, and malware detection among others.

● Secure Access- An MDM solution should provide a framework for authorized access to device data and apps. When sensitive data is requested from the device, MDM should have access check controls to ensure that only authorized persons can access and fetch the data.  

● Remote Data Wiping- Remote wiping allows the admin/IT team to wipe data remotely from a mobile device. This is useful if the respective device is stolen to prevent sensitive data from landing in the wrong hands. 

● Integration- A good MDM should let you manage devices irrespective of their operating systems. It should support multiple devices not necessarily running on the same operating system. 

● BYOD Support- This allows the deployment of company policies on personal devices to protect the organizations’ data without limiting employee device usage flexibility.   

● Over-the-air distribution- A good MDM should be able to deliver updates, configurations, and settings wirelessly to the respective devices. 

● Device Troubleshooting- From its console, MDM can let you discover the problems on the end devices and fix them remotely without physically touching them.

Part 4 : Who Needs MDM?

MDM solutions are particularly beneficial for businesses that have a significant number of mobile devices used by employees. 

For example, you might have employees who frequently work remotely or are constantly on the move. In this case, you can greatly benefit from MDM solutions as you can be able to manage and secure all these mobile devices.

MDM solutions allow businesses to adopt and tap into Enterprise Mobility Management options like BYOD, CYOD, COPE, COBO, and the like. Businesses can allow the use of mobile devices for work purposes whilst ensuring data security and compliance with regulations.

Part 5 : Difference Between RMM & MDM

RMM and MDM tools share a lot in terms of functionalities. However, these two have some distinct differences. Let’s look at some of the key differences in the RMM vs MDM:

● RMM focuses more on the health and performance of the IT systems and infrastructure, while MDM is concerned with the security of enterprise mobile devices like tablets and smartphones.

● RMM is comprehensive as it manages IT infrastructure, network devices, and systems while MDM focuses on the end-user devices.  

● RMM launches scripts automatically based on warnings or triggers, while MDM deploys settings and configurations automatically based on policies. 

● RMM gives you performance data logs, while MDM gives you information regarding device and app usage.  

Part 6 : What Can MDM do While RMM Can't?

As aforementioned, there are clear differences between RMM and MDM. While RMM is a comprehensive solution, it is worth noting that there are a couple of things MDM can do that an RMM tool can’t. Some of them include: 

● BYOD- Bring your Own Device (BYOD) is a common trend in many workplaces because it allows employees to use their private devices to access the company’s data and applications. With MDM, you can selectively protect the company’s data and applications on an employee’s device, like a smartphone or tablet. This means the employee can freely use other apps on their device without limitations/restrictions.

● Remote Workforce- MDM allows enterprises to supervise their employees from a central console remotely.  

● Track Location- with MDM, the admin can track the exact GPS location of the enrolled device. This is beneficial, especially in transport and logistics, where location tracking is important for efficiency and security.  

● Automatic provision and deployment – MDM can deploy settings and configurations automatically across end devices without manual intervention.  

Summary

In a nutshell, RMM and MDM are closely related, albeit, they serve different purposes in the IT space. While you might be tempted to think you can use them interchangeably, but, it is worth noting that these solutions are designed for different user needs. Knowing the differences between RMM vs. MDM will help you choose the right solution for your organization. You can avoid making costly mistakes related to your IT infrastructure management and security!

The post RMM vs. MDM: What’s the Difference? first appeared on www.airdroid.com.