Top 8 Smart Chatbots Online for Personal and Business (2023)
Technology has achieved a new milestone with the launch of AI-based smart chatbots. Gone are the days when chatbots were clunky and couldn't understand your message. Nowadays, these bots utilize AIML and NLP to understand and respond to your queries just like a real person would.
Online chatbots are specifically designed to save time, answer queries and accomplish more interactive communication instantly. After ChatGPT's launch, some of the biggest names in technology including Google and Microsoft have jumped into the industry with their full-fledged AI smart chatbots. In our next section, we will look at the workings, challenges, and future of chatbots.
What Is a Smart Chatbot?
Smart chatbots are computer programs paired with immersive technology to interact with users in a conversational manner. These smart chatbots learn from user interaction, adapt to their unique needs and continuously improve over time. In contrast to traditional chatbots, which provide simple answers to pre-programmed questions, smart chatbots are more engaging and helpful. Users engage typically through a chat interface that utilizes:
- Artificial Intelligence
- Knowledge base
- GPT-models
- Natural language processing (NLP) techniques
In order to quickly understand and respond to user queries, provide relevant information and assistance.
How Does a Smart Chatbot Work?
For most, it is difficult to imagine how smart chatbots can answer the most complex queries and do productive tasks in seconds. As mentioned, chatbots are designed to understand and respond to certain keywords and phrases. The process of interacting with a chatbot is quite similar to having a conversation with a human. They use natural language processing to analyze the user messages and then provide a quick response that is most relevant to the context of the conversation.
- Step 1. Enter a query into the chatbot.
- Input: “Suggest me the best Parental Control website”.
- Step 2. The chatbot uses NLP and ML to understand the query and determine the best response.
- Processing: Usually takes a few seconds
The chatbot generates a response and sends it back to the user. - Output: “Sure. AirDroid Parental Control is a parental control app that allows parents to monitor and control their children's Android devices. It offers a wide range of features”.
There is an option for users to provide feedback for each result, which helps the chatbot learn and improve. Chatbots are gradually learning and improving, so the more they interact with users, the better they become at responding to queries.
Top 8 Smart Chatbots Online in 2023
If you think OpenAI's ChatGPT is the only AI chatbot, you are mistaken. Hundreds of startups and tech giants have launched their chatbots. While some of them are in the experimental phase, they still present a lot of potential. Here are eight smart AI-powered chatbots that provide quick and accurate responses, personalized recommendations, and seamless automation.
1ChatInsight
ChatInsight is an intelligent AI chatbot that uses the power of the Large Language Model (LLM) to provide accurate and multilingual consulting services 24/7. With applications ranging from sales consultation to customer support, training, and handling pre-sales and after-sales inquiries, ChatInsight AI offers a versatile solution for businesses of all sizes.
Key Features
- By uploading training data as a knowledge base, ChatInsightAI can be trained to provide accurate responses aligned with the enterprise’s unique requirements.
- Provide instant responses to customer queries, troubleshooting assistance, and personalized support.
- Multilingual conversation, enabling global service coverage and seamless interaction across diverse linguistic regions.
- Utilize ChatInsightAI to optimize marketing efforts by understanding customer needs and preferences.
2Bing Chat
Bing Chat is Microsoft's native AI-based chatbot that aims to deliver enhanced search and information retrieval experiences. Users can simply interact with the chatbot instead of searching the query. Powered by AI, Bing Chat understands user queries, providing detailed information in the chat interface along with relevant search results. Its seamless integration with Bing's search engine makes it a valuable tool for quick information retrieval.
Key Features
- Enhanced search capabilities within the chat interface
- Direct and instant response to user queries without needing to leave the conversation
- Quick access to accurate information from Bing's vast knowledge base
- Multi-platform support for a wide range of devices and applications
Pros
- Saves time and provides quick access to relevant search results
- Get everything done without leaving the conversation
- Vast knowledge base
- Bing provides relevant sources for users to verify information
Cons
- Most responses aren’t helpful
- Processing speed is slow
Pricing: Bing Chat is free for Microsoft Edge users.
3Google Bard
Google Bard is the official AI application of Google launched in response to ChatGPT. The application is still in the experimental phase and often fails to generate the information user is looking for. The system is powered by the LaMDA language model, which was trained on a large dataset of text and code. Bard can communicate and generate human-like text & images in response to a wide range of prompts. For instance, it can provide summaries of factual topics, create stories, and even write different kinds of creative content.
Key Features
- Google Bard can efficiently resolve “How to” queries
- Offer coding solutions in various languages
Pros
- It is fast and accurate
- Valuable tool for international communication
- The tool is constantly learning to improve responses
Cons
- Consists of a limited database when compared with ChatGPT
Pricing: Google Bard is available for free to use.
4Socratic by Google
Socratic is the ultimate learning resource for students bought by Google AI. the learning app that helps students understand their school work. It uses Google's artificial intelligence (AI) and search technologies to connect students to reliable educational resources from SERP websites and YouTube.
The app is a tribute to the Greek philosopher Socrates, well-known for his method of teaching by asking questions. By leveraging AI, Socratic helps students with research, conceptual learning, and step-by-step problem-solving. It covers a wide range of subjects, making it a valuable study companion.
Key Features
- Assist students to understand your school work better
- Extremely helpful to prepare for exams
Pros
- Constantly updated
- Support for a variety of academic subjects
- Socratic is available on iOS, Android, and the web
Cons
- Socratic is not a replacement for a teacher
- May increase screen time consumption of children
Pricing: Socratic is free to use.
5Einstein GPT
Einstein GPT, developed by Salesforce, is a smart generative AI chatbot that focuses on enhancing customer relationship management (CRM). It utilizes Artificial intelligence and NLP to provide tailored customer support, sales recommendations, and valuable insights. By analyzing customer interactions and data, Einstein GPT assists businesses deliver exceptional customer experiences. Moreover, the tool provides AI-created content across every sales, service, marketing, commerce, and IT interaction.
Key Features
- Offers the most advanced language model
- Seamless integration with Salesforce CRM
- Aim to enhance productivity
Pros
- Customizable model training
- Latest text generation capabilities
- Sentiment analysis
Cons
- Einstein GPT is complex
- May generate biased information
Pricing: Einstein GPT starts at $50 user/month.
6Drift
Drift conversation chatbot aims to assist businesses in sales marketing and top customer support to build trust and enhance productivity. Drift is a leading conversational marketing platform that incorporates a smart chatbot to drive customer engagement and lead generation. It enables businesses to automate interactions, qualify leads, and provide instant support, ensuring a seamless customer journey.
Key Features
- Lead generation and qualification through intelligent conversations
- Seamless integration with marketing automation tools and CRMs
- Personalized messaging and targeted campaigns
- AI-driven routing and escalation for efficient customer support
Pros
- Powerful AI features
- Comprehensive analytics
- Excellent customer support
Cons
- Expensive
- Difficult to set up
Pricing: Drift offers different pricing plans for businesses starting at $2500/month.
7Tidio
Tidio is another business-friendly chatbot that opens opportunities to convert visitors into customers. Tidio is a versatile smart chatbot that offers live chat, chatbots, and marketing automation in one platform. It helps small and medium businesses to engage with website visitors, provide instant customer support, and automate routine tasks, thereby boosting customer satisfaction and efficiency.
Key Features
- Tidio offers a live chat feature, allowing businesses to engage in real-time conversations with website visitors
- Tidio Chatbots can assist with FAQs, lead generation, and providing basic information even when live agents are unavailable
- The platform includes marketing automation tools to send automated messages, create chatbot workflows, and conduct targeted campaigns
- Tidio is designed to work across multiple platforms and devices
Pros
- User-friendly interface
- Comprehensive solution for small businesses
- Automation and efficiency
Cons
- Advanced AI limitations
- Customization constraints
Pricing: Users can try Tidio's features for free and then select premium plans starting at $19/month and $329/month for personalized plans.
8Wati
The Wati WhatsApp business solution helps businesses communicate with their target audience and customers. Wati allows you to automate your sales and promote your business on WhatsApp. Some exciting benefits include personalized marketing strategies, sales suggestions, instant support, and high-quality service. The platform is trusted by leading brands including TikTok, OX WHITE, and Gojek.
Key Features
- Improve response rate on WhatsApp
- Instantly initiate and manage communications
- Enhance productivity and ROI
Pros
- Broadcast communication
- Multiple agents
- Easily create no-code chatbots
Cons
- Offers limited features when compared with ChatGPT
Pricing: Wati offers different pricing plans starting at $49/per month.
Common Uses and Benefits of Using Smart Chatbot Online
As a valuable tool for businesses and individuals alike, smart chatbots are becoming increasingly prevalent. These intelligent virtual assistants have revolutionized online interactions by providing instant support, personalized experiences, and efficient automation.
From customer service to lead generation, smart chatbots have found a wide range of applications across various industries. We will explore the common uses and benefits of using smart chatbots online, shedding light on how they enhance productivity, streamline processes, and drive business growth.
Common Uses
Customer Support: Smart chatbots are commonly used in customer support to provide instant assistance and answer frequently asked questions. They can handle a wide range of queries, saving time for both customers and support agents. Using smart chatbots on their website eliminated the need for 24x7 customer support agents.
E-commerce: Chatbots are often employed in e-commerce platforms to help customers with product recommendations, order tracking, and payment assistance. They can also provide personalized shopping experiences by understanding customer preferences.
Lead Generation: Smart chatbots can engage with website visitors, collect their contact information, and qualify potential leads. This helps businesses in capturing leads and initiating follow-up actions.
Appointment Scheduling: Chatbots can streamline the process of scheduling appointments by allowing users to check availability, book appointments, and receive reminders. This is particularly useful in industries like healthcare and beauty services.
Information Retrieval: Chatbots can quickly retrieve information from databases or knowledge bases and provide users with instant answers to their queries. This can be helpful in various domains, including education, news, and general knowledge.
Benefits
Smart chatbots offer numerous benefits that have transformed the way businesses operate and interact with customers. Here are some key benefits of using smart chatbots:
- 24/7 Availability: Smart chatbots can provide round-the-clock support, allowing businesses to serve their customers anytime, anywhere. They eliminate the constraints of time zones and operating hours, ensuring that users can access information and assistance whenever they need it.
- Instant Responses: Chatbots provide immediate responses to user inquiries. They can analyze and understand user queries in real-time, offering quick and accurate answers. This instant responsiveness enhances customer satisfaction and reduces waiting times.
- Scalability and Cost Efficiency: Unlike human agents, chatbots can handle multiple conversations simultaneously without compromising the quality of service. They provide scalability, allowing businesses to serve a large number of users simultaneously. Chatbots also help reduce operational costs by automating tasks and reducing the need for additional human resources.
- Personalized Experiences: Smart chatbots can deliver personalized experiences to users. By analyzing user data and preferences, chatbots can tailor responses, recommendations, and offers to individual users, creating a more engaging and customized experience.
- Improved Customer Support: Chatbots have transformed customer support by providing instant assistance and resolving common queries. They can handle repetitive inquiries, offer self-service options, and escalate complex issues to human agents when necessary. This efficient support system leads to higher customer satisfaction and improved customer retention.
- Streamlined Processes: Smart chatbots automate routine tasks and streamline processes, freeing up human resources for more complex and strategic activities. They can handle appointment scheduling, order tracking, lead qualification, and other administrative tasks, improving efficiency and productivity.
- Enhanced Lead Generation: Chatbots play a crucial role in lead generation by engaging users in conversations, collecting relevant information, and qualifying leads. They can capture user data, provide product recommendations, and guide users through the sales funnel, resulting in higher lead conversion rates.
- Data Collection and Insights: Chatbots gather valuable user data and insights during interactions. This data can be analyzed to gain insights into user preferences, behavior patterns, and feedback. Businesses can leverage this information for market research, product improvement, and targeted marketing campaigns.
- Consistent Brand Experience: Smart chatbots deliver a consistent brand experience by adhering to predefined guidelines and providing uniform responses. They ensure that users receive the same level of service and information regardless of the time or channel they use to interact with the chatbot.
- Continuous Learning and Improvement: Chatbots can continuously learn from user interactions and feedback, improving their performance over time. Machine learning algorithms enable chatbots to adapt to user preferences, refine responses, and enhance their understanding, resulting in better overall user experiences.
In summary, smart chatbots offer businesses a wide range of benefits, including improved customer support, cost efficiency, scalability, personalized experiences, and streamlined processes. By leveraging these benefits, businesses can enhance customer satisfaction, drive engagement, and gain a competitive edge in the digital landscape.
Challenges and Limitations of Smart Chatbot Online
Smart chatbots are the most immersive technology shaping the future of the web, however, most of them are still in the experimental phase. Therefore, they may provide inaccurate, biased, or inappropriate answers.
1. Face difficulties in understanding human queries
Despite advancements in natural language processing (NLP) and machine learning, most chatbots still face difficulties comprehending the nuances and complexities of human language. Even the newly launched Google Bard mentions that the responses from Bard may deliver inaccurate or inappropriate responses. However, efforts are being made to address this challenge, such as Prompt Engineers emerging to improve chatbot responses.
2. Out-of-Domain Queries
Chatbots are typically trained on specific domains or niches, limiting their understanding and effectiveness. When users pose questions or requests outside the predefined scope, it may struggle to provide accurate responses. Handling out-of-domain queries effectively requires intelligent algorithms and techniques that adapt and generalize information across domains.
3. No multiple resources to confirm the information
Another notable issue with chatbots is that they often operate within a predictable pattern and lack multiple resources to confirm the accuracy of information. This limitation can impact the reliability and trustworthiness of the responses provided by chatbots.
Trends and Future of Smart Chatbot Online
Chatbot usage has rapidly gained popularity in the digital landscape, revolutionizing industries and the way businesses interact with their customers. Recently, Snapchat has introduced a fully functional AI chatbot that has been well received by the public. Future of chatbot is anticipated to become more intelligent, versatile, and easily integrated into a wide array of online experiences in very little time.
1. Natural Language Processing Advancements
Advancements in natural language processing (NLP) are driving significant improvements in chatbot capabilities. NLP techniques are becoming more sophisticated, enabling chatbots to understand and respond to human queries with increased accuracy. Future chatbots will leverage advanced algorithms, deep learning models, and contextual understanding to engage in more natural and meaningful conversations.
2. Multilingual and Multimodal Chatbots
The future of smart chatbots lies in their ability to communicate in multiple languages and engage users through various modalities. Chatbots will become more proficient in understanding and responding to diverse languages, allowing businesses to cater to global audiences more effectively. Furthermore, chatbots will leverage multimodal inputs, such as text, voice, images, and videos, to provide richer and more interactive user experiences.
3. Voice-enabled Chatbots
With the rise of virtual assistants like Amazon Alexa, Google Assistant, and Apple Siri, voice-enabled chatbots are gaining traction. The future of chatbots will witness a seamless integration of voice recognition and natural language understanding, enabling users to interact with chatbots through voice commands. Voice-enabled chatbots will find applications in various domains, including customer support, virtual assistants, and smart home automation.
4. Conversational AI and Emotional Intelligence
The future of smart chatbots will focus on developing conversational AI that simulates human-like conversations and displays emotional intelligence. Chatbots will learn to recognize and respond appropriately to user emotions, displaying empathy and understanding. These emotionally intelligent chatbots will create more meaningful connections with users, leading to enhanced customer satisfaction and loyalty.
