Top 6 Facebook Messenger AI Chatbot
With over 1.96 billion active monthly users globally, Facebook is one of the top social media platforms many businesses leverage to take their brand to the next level. But do you know that an average Facebook business takes up to 4 hours or a day to respond to a customer query?
The truth is the majority of businesses on Facebook suck at delivering a reliable customer experience. In fact, 93% of them do not follow the “5-minute Rule”. This is because the manual process involved in managing Facebook customer service can be breathtaking.
So, if you’re looking to stand out and deliver reliable customer support for your business on Facebook, you need to have a Facebook Messenger AI chatbot. In this post, we’ve curated a list of the best Facebook Messenger AI chatbots that you can use to deliver instant, personalized customer service in 2024.
Part 1: What Is a Facebook Messenger AI Chatbot?
A Facebook Messenger AI chatbot is a program that can be integrated into the Facebook Messenger platform to automate conversations. This type of Chatbot is usually used by Facebook business pages to respond quickly to customer queries, offer customer support, and perform specific tasks (such as making reservations, placing orders, or subscribing to updates) while reducing the workload on the customer support team.
Part 2: Top 6 Facebook Messenger AI Chatbot
Before exploring each Facebook Messenger AI chatbot, here is a comparison table between them, through which you can quickly understand the features, pros and cons of each messenger chatbot.
| Messenger Chatbot | Key Features | Free Version | Starting Price (USD) | Drawbacks |
|---|---|---|---|---|
| Pandorabots | - It uses AML script writing language - Supports integration with multiple channels - Built-in live chat feature | Yes (limited to platform testing) | $19/ month | - No live chat in developer plan - Some features requires coding skills - Limited multimedia support (no attachments or audio) |
| Chatfuel | - Easy to use flow builder - Unlimited custom fields - Integration with ChatGPT, Zapier, Make, and Shopify | Yes | $14/month | - It’s not possible to duplicate chatbot flows across channels - It’s difficult to translate chatbots to multiple languages |
| Botsify | - No-code drag-and-drop interface - Extensive customization options - Robust analytic and performance tracking | Yes (14-day free trial) | $49/month | - Higher starting price compared to competitors - Basic plan is limited to 5000 users per month |
| ManyChat | - Uses artificial intelligence and natural language processing to respond to customers questions - A/B testing for optimizing chat flows | Yes | $15/month | - Advanced features require higher-tier plans - It’s limited to only a few platforms |
| Tidio | - Built-in live chat - Easy setup process (Takes less than 5 minutes) | Yes | $29/month | - Free version is limited to basic features. - It’s not very efficient to manage multiple chats simultaneously |
| ChatInsight | - Providing accurate responses - Collect information sources | Yes ($0 free plan available) | $16.58/month | - Integrated into messenger by sharing URL |
1. Pandorabots
Pandorabots is one of the top-leading Facebook Messenger AI chatbot platforms that has been a go-to option for businesses across different industries. Thanks to its powerful artificial intelligence markup language (AIML) technology, you can use this platform to build and train a conversational AI agent to handle your business customer service on Facebook without requiring any technical knowledge.
With Pandorabots, you can develop multilingual chatbots, voice-enabled bots, etc. Besides, it offers a wide range of chatbot elements, including quick reply, phone number validation, date validation, emojis, images, videos, and lots more that you can use to make your chatbot more efficient.
Key Features
- Offers a diverse selection of pre-built AML templates to help you save time and effort when developing a chatbot.
- Excellently integrates with a wide range of platforms, including Facebook, WhatsApp, etc.
- It allows you to create customizable chatbots to deliver personalized responses and characters that suit your brand’s identity.
- Integrates perfectly with tools for monitoring chatbot performance.
Pros
- Support many helpful chatbot elements.
- Since it’s a hosted service, it saves users the stress of handling complex infrastructure management, enabling easy maintenance and faster deployment.
- Its ability to learn from user interaction enables it to enhance its understanding of user queries and provide improved responses over time.
Cons
- It’s limited to only AIML technology.
- Debugging issues in chatbot ben be very stressful.
Pricing:
- Free: Free trial
- Developer: $19/month for 10,000 messages monthly, unlimited sandbox messages, API access.
- Pro: $199/month for 100,000 messages monthly, live/bot training
2. Chatfuel
Chatfuel is another amazing Facebook Messenger AI chatbot platform designed to help businesses automate their Facebook communication efficiently. This no-code chatbot is packed with many interesting chatbot elements that enable you to automate responses to customer requests, bookings, feedback, etc.
What truly sets Chatfuel apart from many other Facebook Messenger AI chatbots is its ability to redirect ongoing chats to sales representatives for more complex queries. Plus, it boasts robust CRM capabilities, enabling you to turn your messenger contacts into customers.
Key Features
- Built-in live chat allows seamless transfer of complex queries from the chatbot to a human agent.
- Offers an excellent analytic tool that enables users to track customer interaction and improve chatbot responses.
- Support integration with third-party platforms like Zapier, ChatGPT, and Google Sheets.
- Easily answer customers' FAQs using pre-made templates.
Pros
- Publish a Facebook Messenger chatbot within a few minutes.
- Import and export Facebook contacts.
- Intuitive user interface design.
Cons
- It does not support multilingual chatbots.
- The template quality could be better.
Pricing:
- Business: Starts from $14.00/month for chatbots, comment auto-reply, story replies, story mentions, live chat, shared inbox.
- Enterprise: Starts from $300/month for a plan tailored to your specific needs.
3. Botsify
Whether you’re looking to create an effective communication channel, reduce response wait time, or turn your customer queries into purchases, Botsify is one of the Facebook chatbot platforms that will give you access to the ideal tools to develop a fully automated Facebook Messenger AI chatbot using a simple drag-and-drop interface.
This platform offers extensive customization that enables you to tailor your chatbots to your specific business needs, and it supports integration with platforms like WordPress, Shopify, and Woocomerce to add to its flexibility. Botsify also provides robust analytics tools for tracking chatbot performance, allowing continuous refinements to the chatbot’s performance.
Key Features
- It can be translated into more than 100+ languages.
- Securely integrates with other third-party platforms like WordPress, Shopify, and lots more without requiring additional development costs.
- Built-in conversational forms facilitate lead generation.
- Live chat agent allows human agents to automatically take control of complex customer queries without delaying customers.
Pros
- Straightforward setup process.
- It’s a multilingual chatbot.
- Built-in Alexa voicebot.
Cons
- Its interface feels a bit too outdated.
- No built-in chatbot analytics tools.
Pricing:
- Free: 14-day Free Trial
- Do It Yourself Plan: $49/month for individuals looking to set up a chatbot for their Facebook page or personal use.
- Done For You Plan: $149/month for professional businesses that want the Botsify team to help them build and manage their chatbot.
- Custom Plan: For enterprises that want to develop chatbots for high usage.
4. ManyChat
Unlike Pandorabots that relies only on artificial intelligence markup language (AIML) to create chatbots, ManyChat uses both artificial intelligence (AI) and Natural Language Processing (NLP) to facilitate the development of chatbots. But one of the key factors that makes ManyChat stand out is its ease of use. It boasts a sleek user interface that makes it easy for anyone to develop a reliable Facebook Messenger chatbot for their businesses.
It doesn't matter whether you want to develop a simple bot that redirects your customers or a complex bot that responds to user queries on Facebook, ManyChat offers incredible features to enable you to get the job done. From flow builder to automation tools, and pre-built templates.
Also, ManyChat integrates into several CRMs, enabling you to create targeted broadcasts for your customers.
Key Features
- More than 25+ templates for you to choose from when developing your Facebook Messenger AI chatbot.
- Develop chatbots to automate responses to customer questions, send order updates, book appointments, qualify leads, and lots more.
- Supports integration with platforms like PayPal, Stripe, Google Sheets, and 2000+ additional apps.
- Live chat agent allows human agents to automatically take control of complex customer queries without delaying customers.
Pros
- Superb marketing tools to help you grow and analyze your audience.
- Flow builder simplifies the process of developing chatbot flows.
Cons
- Very limited free features.
Pricing:
- Free: Free Trial
- Pro: $15/month to access advanced features to grow your business.
5. Tidio
Tidio claims to help businesses automate 50%+ of their customer service within the first 60 days, and there's no doubt about that.
Over the years, this chatbot platform has helped over 110k+ businesses globally build reliable chatbot flows for different platforms, including Facebook Messenger.
What's more, Tidio Facebook Messenger chatbot uses a combination of Machine Learning (ML), Artificial Intelligence (AI), and Natural Language Processing (NLP). So, it can engage in human-like conversations with your customers without compromising their experience.
Key Features
- Build a unique chatbot for your business using a wide range of customization triggers, conditions, and actions.
- Supports more than 35+ chatbot templates.
- Allows you to learn customers' behavior and send personalized deals in the future.
- Offers pre-designed conversation flows that you can use to automate messenger chat.
Pros
- Multi-language support.
- Advanced analytic tools to keep track of user interactions.
- Send automated product suggestions to customers via messenger chat.
Cons
- It cannot integrate with third-party platforms without Zapier.
- The analytics features could be better.
Pricing:
- Free: Free Trial
- Pro:$29/month
- Tidio+:$749/month
6. ChatInsight
ChatInsight is a chatbot based on AI technology that can understand context and provide human-like interaction. Unlike other chatbots that provide broad answers, ChatInsight's knowledge base can adapt to specific classification knowledge from different sources to provide precise answers. In addition, ChatInsight allows managing knowledge from different teams and optimizing input data for custom training .
Multi-language support requires no configuration, ChatInsight understands, interprets and responds in up to 60+ languages. Even if the training data contains only one language input.
Even without a coding background, anyone can quickly build and deploy chatbot solutions to enable digital self-service.
Key Features
- Allow companies to use proprietary knowledge bases to build chatbots and provide accurate responses.
- Provides human-like interactions based on machine learning and natural language processing technologies.
- Allows organizations to train the chatbot with their own data.
- Supports 60+ languages.
Pros
- Multi-language support.
- Providing accurate responses.
- Offers a free plan with the lowest starting price.
Cons
- Integrate into Messenger is by sharing the URL.
Pricing:
- Free: Free Plan
- Basic: $16.58/month
- Standard: $24.92/month
- Enterprise: $41.58/month
Conclusion
Ultimately, the integration of AI chatbots into Facebook Messenger can revolutionize the way you interact with your customers. All you just need is a reliable Facebook Messenger AI chatbot.
The Facebook Messenger AI chatbots introduced above have proven to stand out among the crowd. However, before investing in any of them, we recommend you test each of the chatbots with your business to confirm that it suits your business needs.
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