12 Best Conversational AI in 2024

Conversational AI has rapidly evolved from a novelty to a necessity in our daily lives, largely due to the advent of ChatGPT. Whether it's for generating content, handling customer inquiries, or composing intricate emails, AI chatbots have swiftly emerged as the preferred tool for many.

Conversational AI chatbot has become an indispensable component of modern business operations, providing advanced solutions for customer service, virtual assistants, and more. This article aims to delve into the concept of Conversational AI, present the 12 best platforms for 2024, and examine the essential features to consider when selecting the most suitable Conversational AI platform for your specific requirements.

To fully understand the potential of these platforms, it's essential to delve into what conversational AI is and how it works.

What is Conversational AI?

Conversational AI refers to the use of artificial intelligence to enable natural language interactions between humans and computers. It encompasses a wide range of technologies, including chatbots, virtual assistants, and voice-enabled devices, all designed to understand and respond to human language in a conversational manner. Conversational AI aims to simulate human conversation and provide users with a seamless and intuitive way to interact with technology.

It works by leveraging natural language processing (NLP) and machine learning algorithms to understand and interpret human language. When a user interacts with a conversational AI system, the input (such as text or speech) is processed and analyzed to extract meaning and intent. The system then generates a relevant and contextually appropriate response, creating the illusion of a natural conversation. Behind the scenes, the AI continuously learns and improves from these interactions, allowing it to provide more accurate and personalized responses over time.

The 12 Best Conversational AI Platforms for 2024

For businesses seeking to leverage the benefits of conversational AI, choosing the right platform is crucial. We've compiled a list of the top 12 conversational AI platforms, detailing their key features, pros and cons, pricing details, and more about user reviews for straightforward comparison.

1. ChatInsight.AI: Best for customer service

Model: OpenAI GPT-3.5 and 4

Overview:

ChatInsight, a chatbot driven by artificial intelligence, leverages the Large Language Model (LLM) to provide precise, multilingual, and round-the-clock advisory services rooted in semantic comprehension. It has the capability to be tutored using a tailored knowledge repository to respond to company-specific queries, thereby advancing the capabilities of expansive language models like ChatGPT. It is adaptable to a wide range of uses including sales advice, customer assistance, training, and pre and post-sales queries, tailored to the requirements of the business.

How ChatInsight.ai Work:

This conversational chatbot's  interaction flow begins with the user initiating a conversation through text. The chatbot then uses natural language processing to understand the user's intent and searches its database for an appropriate response. It sends the response back to the user, who can continue the conversation, leading to a repetitive process until the interaction ends.

Pricing:

ChatInsight.AI offers tiered pricing plans tailored to the needs of different businesses, starting from a basic package with essential features to advanced plans with comprehensive functionalities. Free, Basic($29.08/mo), Standard($99.92/mo), and Enterprise($249.92/mo).

Summary:

The AI-powered tool equipped with a range of capabilities such as understanding complexity, generating natural language, context-awareness, and multi-language support. It can be utilized to build various types of AI bots to assist in different business areas, including employee training, IT support, customer support, marketing, and sales. By leveraging these features, organizations can enhance their operations, improve customer service, and increase overall efficiency.

2. Yellow.ai: Best Service Automation for Enterprises

Model: Engine of DAP, DynamicNLP™

Overview:

Yellow.ai stands as an enterprise-grade conversational AI platform, committed to delivering delightful customer experiences and fostering happier workplaces. It masterfully combines the power of AI and human intelligence to provide resolution-focused automation, unlocking the immense potential of businesses at a global scale.

The platform is driven by dynamic AI agents specifically designed for enterprises, aiming to provide interactions that mirror human-like conversations. This not only elevates customer satisfaction but also promotes increased employee engagement on a large scale. The platform offers no-code/low-code bot builders, making it accessible and easy to use.

It is not just a platform; it's a revolution in customer service and employee engagement, powered by cutting-edge AI technology.

How Yellow.ai Work:

The platform enables the creation of intelligent, efficient bots for exceptional customer support. It can be integrated with various messaging platforms and business systems, allowing enterprises to deliver consistent service across all customer touchpoints. With a fusion of AI and human expertise, Yellow.ai empowers personalized interactions, process automation, and streamlined engagement across channels.

Pricing:

Currently, Yellow.ai has not disclosed specific pricing details for its product or service, a practice that is quite common among software vendors and service providers. For more accurate and up-to-date pricing information, it is recommended to reach out to Yellow.ai directly.

Summary:

This conversational AI platform offers an effective solution for automating customer service and engagement processes. It helps businesses to deliver personalized, efficient, and consistent service across multiple channels, enhancing the customer experience while also reducing operational costs.

3. Google Dialogflow: Best for web and mobile applications

Model: PaLM 2

Overview:

Google Dialogflow is a natural language understanding platform that allows developers to design and integrate conversational user interfaces into mobile apps, web applications, devices, bots, and interactive voice response systems. It uses machine learning to understand and respond to user input in a natural way. Dialogflow supports text-based and voice-based interactions, and it can be integrated with various platforms such as Google Assistant, Facebook Messenger, Slack, and more. With its rich set of features, Dialogflow enables developers to create powerful and customizable conversational experiences for users.

How Google Dialogflow Work:

When Dialogflow sends a detect intent response message to your service, it includes details about the matched intent, the action, the parameters, and the response defined for the intent. Your service can then carry out necessary actions, such as database queries or external API calls based on this information.

Pricing:

Dialogflow's pricing is determined on a monthly basis, taking into account the edition and the volume of requests made within the month.

Upon starting to use Dialogflow CX for the first time, new customers are granted a $600 credit, allowing them to benefit from a $0 trial of the platform. This credit is automatically activated and remains valid for 12 months. It's worth noting that this offer is an exclusive feature of Dialogflow, extending the Google Cloud $0 trial.

Summary:

Various entities benefit from Google Dialogflow, including businesses looking to provide customer support through chatbots, developers seeking to create voice-activated applications, and organizations aiming to streamline communication processes. Additionally, users benefit from improved and efficient interactions with technology through the use of Dialogflow-powered applications.

4. Microsoft Bot Framework: Best for developers

Model: OpenAI's GPT and DALL·E models

Overview:

Microsoft Bot Framework is a comprehensive offering that developers use to build and deploy high-quality bots for websites, apps, and multiple digital platforms like Facebook Messenger, Slack, Telegram, etc.

Microsoft Bot Framework is composed of the Bot Framework SDK, Bot Framework Composer, and the Bot Framework Service. It provides tools to build, test, deploy, and manage intelligent bots all in one place. It supports .NET, JavaScript, Python, and Java SDKs.

How Microsoft Bot Framework Work:

Bot Framework SDK:Developers use this to build bots. It provides a platform for designing and implementing the flow of conversation and includes built-in prompts for simple things like Yes/No questions, number inputs, and more.

Bot Framework Composer: This is a visual designer with a rich and flexible set of capabilities. It allows developers to design and build sophisticated conversational experiences using Language Understanding (LUIS) and QnA Maker, and a sophisticated composition of bot replies (Language Generation).

Bot Framework Service: This is a component that runs your bot and is responsible for sending and receiving messages to and from users. It provides reliable and secure bot messaging.

Pricing:

The specific pricing details for Microsoft Bot Framework are not publicly listed. To gain information on the current pricing, please reach out directly to Microsoft Bot Framework.

Summary:

Microsoft Bot Framework is primarily required by developers and businesses looking to create, test, deploy, and manage intelligent bots for various applications and platforms. It provides a comprehensive suite of tools that facilitate the creation of interactive and responsive bots, making it ideal for those aiming to enhance customer engagement, automate tasks, or improve user interaction. In summary, if you are a developer or a business seeking to leverage the power of AI and bot technology, Microsoft Bot Framework could be an indispensable resource.

5. IBM Watson Assistant: Best for advanced features

Model: a state-based data

Overview:

IBM WatsonX Assistant, previously known as Watson Assistant, is a top-tier enterprise conversational AI platform designed for crafting intelligent virtual and voice assistants. It offers customers quick, consistent, and precise responses across various messaging platforms, applications, devices, or channels. Leveraging artificial intelligence and expansive language models, WatsonX Assistant enhances its problem-solving capabilities through learning from customer interactions, thereby eliminating the inconvenience of extended wait times, laborious searches, and ineffective chatbots.

While most chatbots aim to replicate human interactions, often leading to customer frustration due to misunderstandings, IBM WatsonX Assistant goes beyond being a simple chatbot. It possesses the intelligence to determine when to seek answers from a knowledge base, when to request further information, and when to redirect users to a human agent for additional support. Given its ability to be deployed in any cloud or on-premises environment, smarter AI is now accessible whenever and wherever it's needed.

How IBM Watson Assistant Work:

This platform is an AI service designed to provide a conversational interface. It is trained to understand user intents and extract relevant information from their input. When a user interacts with Watson Assistant, it uses natural language understanding to interpret the user's message and responds accordingly. The response can be a predefined text or dynamically generated information. Watson Assistant learns from each interaction, improving its ability to handle future interactions. It is designed to respect user privacy and comply with data protection regulations.

Pricing:

It offers a variety of pricing options to suit different business needs. There's a Lite plan that's free, but it has limitations on the number of queries per month and the number of intents. Paid plans offer more features and higher limits, with prices varying based on usage.

The results are based on your answers and assuming the cost of a human agent response is US$6.00 via voice channel and US$6.00 via Digital channel.

Summary:

IBM Watson Assistant is ideal for businesses that need a sophisticated conversational AI tool. It's particularly suited for businesses that need to handle complex customer queries, provide IT support, or offer other types of assistance. Its advanced features and customization options make it a powerful tool for businesses of all sizes and in all industries.

6. Amazon Lex: Best for affordability

Model: Proprietary

Overview:

Amazon Lex is a service for building conversational interfaces using voice and text. It provides advanced deep learning functionalities for automatic speech recognition (ASR) and natural language understanding (NLU). With Amazon Lex, developers can create chatbots, virtual agents, and interactive voice response systems. It integrates with various platforms such as Facebook Messenger, Slack, and Twilio, allowing for seamless deployment across multiple channels. Additionally, it supports multi-language interactions and can be customized to suit specific use cases.

How Amazon Lex Work:

Amazon Lex, powered by the same technology as Alexa, offers tools to address complex deep learning tasks like speech recognition and language understanding. This fully managed service integrates with AWS Lambda, allowing for easy triggering of functions to execute back-end business logic for data retrieval and updates. Once created, your bot can be deployed to chat platforms, mobile clients, and IoT devices. Additionally, Amazon Lex provides reports to track metrics for your bot, offering a scalable, secure, and end-to-end solution for building, publishing, and monitoring your bots.

Pricing:

The pricing information for Amazon Lex is provided by the software provider or obtained from publicly accessible pricing materials. Any final cost negotiations for purchasing Amazon Lex should be carried out with the seller.

Summary:

As a fully managed service, Amazon Lex scales automatically, eliminating the need for developers to manage infrastructure. Amazon Lex utilizes generative AI and Large Language Models (LLMs) to improve the experience for both builders and customers. The platform can be used by a variety of organizations and businesses, including those looking to build conversational interfaces for their applications, improve customer service with chatbots, automate tasks through natural language understanding, and enhance user experiences with voice-enabled applications. It is designed to be scalable and flexible, making it suitable for a wide range of use cases across different industries, such as financial services, insurance, retail, telecom, and travel.

7. Boost.ai: Best for various applications

Model: GPT-3

Overview:

Boost.ai is a conversational artificial intelligence platform that offers both cloud-based and on-premise solutions. It is designed to cater to businesses in various industries such as credit unions, banking, telecom, insurance, retail, and the public sector.

How Boost.ai Work:

Boost.ai helps businesses automate customer service and internal support queries at scale by enabling the creation, launch, and management of chatbots. It utilizes self-learning AI, deep learning, natural language processing (NLP), and proprietary automatic semantic understanding (ASU) technology to interpret and respond to queries. The platform also provides features such as centralized information repository, authentication management, pre-defined templates, language detection, conversational IVR, and more. Additionally, Boost.ai offers an AI-enabled admin panel for building natural interactions with automated conversation flows in a user-friendly, no-code environment. It enables managers to gain insights into conversational data, quality rating, and other metrics via analytics and statistics, and supports integration with various third-party applications like Microsoft Teams, Salesforce, Genesys, Puzzel, Zendesk, eGain, and more.

Pricing:

Boost.ai has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Please reach out to Boost.ai directly to inquire about current pricing.

Summary:

The conversational AI platform can be beneficial for various industries and organizations, its specific applications such as automating customer support, enhancing customer experience in banking, assisting in patient engagement in healthcare, creating virtual shopping assistants in retail, providing information to citizens in government, and enhancing guest experiences in hospitality.

8. Cognigy.AI: Best for contact center automation

Model: GPT-4

Overview:

Cognigy is revolutionizing the customer service industry with its cutting-edge AI technology. The highly-praised platform empowers businesses to deliver immediate, tailored customer service in multiple languages and through various channels. Through the use of Generative and Conversational AI, Cognigy's AI Agents are reshaping the landscape of customer service, elevating customer satisfaction, and delivering instant support to staff.

How Cognigy.AI Work:

Cognigy's AI Agents are built on a Conversational AI platform, absorb enterprise knowledge, and include intelligent IVR, self-service capabilities, and agent assist features. With pretrained skills and seamless integration with existing enterprise systems, Cognigy's AI Agents learn from human agents and empower them with advanced capabilities.

Pricing:

It is common for software sellers and service providers like Cognigy.AI to not publicly display pricing information. To obtain current pricing, it is recommended to contact Cognigy.AI directly.

Summary:

This Conversational AI platform designed to provide instant, personalized customer service in any language and on any channel. These AI Agents combine Generative and Conversational AI to enhance customer satisfaction and support employees in real-time. They seamlessly integrate with existing enterprise systems and learn from human agents to improve their performance. The company has a global customer base, including well-known brands such as Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.

9. Kore.ai: Best for automation

Model: GPT-4

Overview:

Kore.AI is a conversational AI platform that offers virtual assistants and chatbots for businesses. It provides tools for building, training, and deploying AI-powered virtual assistants across various channels such as websites, messaging apps, and voice interfaces. This enables businesses to automate customer interactions, streamline processes, and provide personalized experiences.

How Kore.ai Work:

When a user interacts with a Kore.AI virtual assistant or chatbot, the platform methods the input, identifies the consumer's intent, and gives applicable responses or takes suitable moves based on predefined workflows and integrations with backend systems. This lets in for efficient and powerful verbal exchange between customers and the digital assistant.

Pricing:

Pricing details for Kore.AI are typically provided by the software provider or obtained from publicly available pricing resources. Any discussions regarding the final cost of acquiring Kore.AI should be carried out with the seller or authorized vendor.

Summary:

Kore.Ai is a outstanding provider of advanced AI, boasting a decade of revel in in helping corporations in unlocking commercial enterprise value through the moral and stable utilization of AI. This contemporary platform gives no-code equipment and solutions to facilitate the creation of comprehensive customer and employee studies, spanning from computerized to human-assisted interactions, and the development of generative AI-enabled applications. Kore.Ai adopts an open approach, enabling corporations to choose the language models (LLMs) and infrastructure that align with their particular commercial enterprise necessities.

10. Haptik.AI: Best for building AI-assisted Chatbots

Model: GPT-4

Overview:

Haptik.Ai is a conversational AI platform that enables agencies to engage with their customers via chatbots and voice assistants. It offers a number solutions for customer support, sales, and advertising and marketing, using herbal language processing and device getting to know to apprehend and reply to person queries.

How Haptik.AI Work:

Haptik works by using using natural language processing and device gaining knowledge of algorithms to recognize and reply to consumer queries. When a consumer interacts with a Haptik-powered chatbot or voice assistant, the platform processes the input, analyzes the context, and generates the correct reaction based totally at the to be had statistics and predefined workflows. This permits businesses to automate customer interactions and offer efficient and personalized aid at scale.

Pricing:

I don't have access to specific pricing information for Haptik.ai. For details about pricing, I recommend reaching out directly to Haptik.ai or visiting their official website for the most accurate and up-to-date information.

Summary:

Haptik is an AI-pushed conversational trade platform that helps manufacturers create personalized and attractive reviews for customers across a couple of channels and languages. With a focal point on enhancing conversion costs at every level of the consumer journey, Haptik's platform is utilized by main clients and companions along with KFC, Whirlpool, and Reliance Jio.

11. Avaamo.ai: Best for conversational analytics

Model: GPT-3, GPT-4

Overview:

Avaamo is a conversational AI platform that makes a speciality of agency-grade chatbots and digital assistants. It gives solutions for diverse industries, inclusive of banking, coverage, and healthcare, allowing agencies to automate client interactions and streamline internal strategies. Avaamo's platform leverages natural language processing and machine mastering to recognize and respond to consumer queries, presenting personalized and efficient conversational stories. With a focal point on corporation use instances, Avaamo aims to decorate customer service, worker productivity, and operational performance through its AI-powered conversational interfaces.

How Avaamo.ai Work:

Avaamo's deep getting to know technology drives the information comprehension manner, utilising deep bidirectional language fashions alongside domain-precise fashions. It correctly identifies specific sections inside the report and highlights them inside the textual content. These models are constantly updated in real time through user feedback, additional content, and supervised mastering.

Pricing:

Avaamo has not disclosed any specific pricing details for their product or service. For the most recent pricing, please reach out to Avaamo directly.

Summary:

The Avaamo platform has confirmed its mettle, having been applied in various settings, use cases, and sectors. It leverages modern-day improvements in neural networks, speech synthesis, and deep gaining knowledge of. Furthermore, it offers no-code talk management skills that assist speak designers and writers in improving the person interface enjoy.

12. Oracle Digital Assistant: Best for performing operational tasks

Model: NLP

Overview:

Oracle Digital Assistant Cloud is a platform that permits businesses to build, set up, and manipulate AI-powered chatbots and digital assistants. It permits companies to create conversational interfaces for their packages, web sites, and messaging systems, imparting a seamless and intuitive consumer revel in.

How Oracle Digital Assistant Work:

The AI platform works through the usage of herbal language processing (NLP) and gadget gaining knowledge of algorithms to apprehend person enter. When a user interacts with a chatbot or digital assistant, the platform analyzes the input to determine the person's reason and context. It then retrieves applicable facts from backend structures or outside sources and formulates a reaction in natural language. The platform constantly learns from person interactions, allowing it to enhance its expertise and accuracy over time. Additionally, it offers equipment for developers to layout conversational flows, integrate with backend structures, and manage the virtual assistants' conduct and responses.

Pricing:

The pricing model for the Digital Assistant platform is offered through Universal Credits on a "per request" basis, unit Price (Request) : $0.0232, minimum (Requests per hour): 250.

Summary:

On Oracle Cloud Infrastructure (OCI), developers have get entry to to a wide variety of gear and developer offerings for growing new cloud-native applications, in addition to modernizing and lengthening company packages. The method of designing, developing, and deploying software has evolved, with managed and serverless cloud offerings, microservices, Kubernetes, features, API control, and CI/CD enabling development groups to recognition and accelerate the software program shipping system.

Features to Look for the Right Conversational AI Platform

However, even as each platform brings its unique strengths to the desk, it is essential for corporations to carefully evaluate their specific targets, technical talents, and finances constraints before you make a decision.

Assess Technical Requirements: Evaluate your technical infrastructure and abilities to ensure compatibility with the chosen platform. Consider factors which include integration with present systems, scalability, safety, and compliance with enterprise requirements.

Evaluate Channel Support: Determine which communication channels are vital on your commercial enterprise, whether or not it is website chatbots, messaging apps, voice assistants, or social media structures. Choose a platform that supports your selected channels to reach your audience efficiently.

Consider Customization and Flexibility: Look for systems that provide flexibility and customization options to tailor the conversational revel in according to your logo identification and precise requirements. Features like customizable chat flows, branded interfaces, and developer equipment empower you to create customized stories on your customers.

Consider Training and Support: Evaluate the level of training, documentation, and guide supplied via the platform seller. Look for comprehensive sources, tutorials, and committed help channels to assist you in deploying, handling, and optimizing your Conversational AI answer efficiently.

What is The Best Conversational AI

Conversational AI systems provide a huge variety of alternatives to fulfill one-of-a-kind commercial enterprise needs and technical necessities. In the realm of customer service, ChatInsight is broadly diagnosed as an splendid Conversational AI chatbot. For the ones searching out an AI solution which could truely rework stories for both clients and employees, we strongly endorse considering it.

Ultimately, thru harnessing the capabilities of Conversational AI platforms, agencies can optimize operations, offer personalized reports, and domesticate stronger connections with their customers, main to boom and achievement inside the destiny.