Top 6 Instagram Chatbots You Must Try In 2024
Instagram is the second biggest social media platform consumers use to make social purchases, with 44% of its users using the app to shop on a weekly basis.
However, if you want your business to thrive on this platform, you need to understand how to deliver quality customer service at a higher level. And an Instagram chatbot is the ultimate solution.
With a reliable Instagram chatbot, you can deliver your customers with quick responses to their messages, comments, FAQs, and lots more while focusing on other important aspects of your business.
This article provided a list of the best Instagram chatbots you can use to streamline your communication and increase sales in 2024.
Part 1. What Are Instagram AI Chatbots?
Instagrams chatbots are tools that can automate interaction with users on Instagram through direct messages (DMs), comments, and Instagram live.
Thanks to artificial intelligence (AI) and natural language processing (NLP) technology, they can handle different tasks such as answering FAQs, providing product recommendations, processing orders, and engaging with followers 24/7. They can also automate collection of customer data, making them a powerful tool for not just enhancing customer service but also marketing efforts.
Part 2. Top 6 Instagram Chatbots
Let's start with this comparison table to get a quick overview of each Instagram chatbot's pros, cons, and key features.
| Instagram Chatbots | Key Features | Free Version | Starting Price (USD) | Drawbacks |
|---|---|---|---|---|
| Tidio | - Built-in live chat - Easy-to-use flow builder - Supports many popular social media apps, including Facebook, Instagram, and WhatsApp | Yes | $29/month | - It cannot integrate with other applications without Zapier. - It cannot use Lyro AI features in Flow Builder. |
| Cliengo | - Offers chatbot for Instagram and other platforms - Built-in dashboard analytics - Built-in contact management tools | Yes (14-day free trial) | $39 per month | - Limited advanced features in free plan. - Higher cost for more extensive features. |
| Bot Penguin | - Powerful AI-powered chatbot for multiple platforms (WhatsApp, Instagram, website, etc) - Supports integration with more than 60+ platforms - Robust analytics and reporting tools | Yes | $5 per month | - Some advanced features are limited to higher subscription plans. |
| Engati | - It’s a drag-and-drop Instagram chatbot builder - Boasts AI and NLP capabilities - Supports LLM and voice integration | 7-day free trial | $99 per month | - Pricing is quite expensive when compared to other competitors. |
| ManyChat | - AI text generator for creating engaging conversation - Integration with multiple messaging apps - It uses NLP to deliver personalized responses to customers experience - Its UI is simple and intuitive | Yes | $15 per month | - The support system can be better. |
| ChatInsight | - The free version is full of features - Provide accurate answers based on knowledge base - Provide human-like interaction - Support multiple languages | Yes ($0 free plan available) | $16.58 per month | - Limited platform integration |
Now, let’s dive into our review of each of the Instagram chatbots mentioned in the table above.
1. Tidio
If you’re looking for a comprehensive chatbot builder to develop an Instagram chatbot for your business, Tidio is one of the best choices to consider. This platform offers a multi-channel tool that enables users with any experience level to easily build an efficient chatbot for different platforms like Instagram, Messenger, WhatsApp, etc.
With Tidio’s Instagram chatbot, you can take your businesses to the next level by enhancing customer interactions. It enables you to automate answers to repetitive questions, automate interaction for stories, auto-send produce recommendations, collect customers' details automatically, and perform various tasks without hassle.
Key Features
- Build a high-quality Instagram chatbot that can automate responses to repetitive questions within a few minutes.
- Built-in live chat enables the chatbot to easily transfer complex issues to live agents for quick solutions.
- Supports real-time visitor tracking and proactive engagement.
- Offers pre-designed conversation flow.
Pros
- Provide your customers with 24/7 real-time support and personalized assistance.
- Built-in tools to help businesses boost sales using a seamless multichannel communication system.
- No coding skill is required to use the tool.
Cons
- The analytics could be better.
Pricing:
- Free
- Starter: $29/month
- Growth: $59/month
User Review: Tidio is awesome and affordable!" -By Eric B from G2
2. Cliengo
Cliengo is another Instagram Chatbot that allows businesses to automate their clients' interactions. Whether you're looking to improve your response time to customers' FAQs or you want to offer automatic responses to repetitive inquiries, this platform’s Instagram chatbot offers incredible features to help you achieve your objective efficiently.
Besides, Cliengo doesn't just help you automate responses. It also helps you to increase potential customers by automatically recording each customer's inquiries. And it supports integration with a wide range of third-party tools, including Mailchimp, Google Analytics, Google Ads, Google Sheets, and lots more.
Key Features
Pros
- Develop an Instagram chatbot that can offer immediate and relevant information to customers within minutes.
- Built-in analytic tool to enable you to keep track of chatbot performance.
- It’s easy to operate.
Cons
- Some users say they find it difficult to utilize some of the tool’s features.
Pricing:
- 14-day Free Trial
- Starter: $39/month
- Premium: $89/month
- Business: $239/month
User Review: I like how Cliengo's ChatBot is adaptable to any organization and the plethora of customization options it has to offer. It is also straightforward and easy to use. - By MP from G2
3. BotPenguin
BotPenguin is a versatile chatbot platform that you can use to build a customizable Instagram chatbot that suits your brand identity. You can use this platform to develop an Instagram chatbot that can offer customers instant support and address their problems, automate marketing, automate sales, and capture leads.
What makes BotPenguin Instagram chatbot stand out is its ability to handle real-time interaction and personalize responses. Plus, it supports multimedia content, adding a visual appeal to conversations and enhancing user engagement.
Key Features
- Develop AI-powered Instagram chatbots that use Natural Language Processing (NLP) technology to provide personalized responses to customers' queries.
- Automatically responds to customers' comments with relevant info.
- Support for multimedia content (images, GIFs, videos)
- Supports interaction with ChatGPT.
Pros
- Its user-friendly interface makes navigation easy for users at all levels.
- Facilitates multiple simultaneous responses to multiple interactions on Instagram.
- It can learn from previous conversations to improve its responses over time.
Cons
- It takes multiple trainings to generate more accurate responses.
Pricing:
- Free
- King Plan: Starts from $5month
- Emperors Plan: Contact sales team
User Review: Their ability to execute in a timely manner. If you want to start a AI Chatbot business then this is the place. - They have a great work environment, and know how important it is to be efficient. - By Gustav from G2
4. Engati
Next on our list is Engati- a comprehensive Instagram chatbot platform that allows businesses to automate interactions and provide efficient customer service through Instagram.
With Engati’s Instagram Chatbot, you can rest assured that no customer’s message is left unread, as it facilitates automated responses to direct messages, comments, story replies & mentions, etc.
What’s more, unlike the previously mentioned Instagram chatbots, Engati’s Instagram chatbot offers cool features like icebreaker questions to initiate conversations, keyword recognition, and custom attributes for personalized responses. Plus, it offers a one-view inbox for agents to manage conversations across different channels, ensuring a seamless customer experience.
Key Features
- Built-in templates and drag-and-drop interface make it easy for any user to develop an efficient Instagram chatbot within a few clicks.
- Integrates with live chat to automatically redirect complex queries to live agents.
- One-view inbox for managing multichannel interactions.
- Setup through Facebook OAuth.
- Support for handling user mentions and story replies.
Pros
- Facilitates no-code Instagram chatbot development.
- Enhance business customer service with swift responses to product queries.
- Offers essential tools that can use to run content and promotions on business Instagram page.
Cons
- Some users find the setup process a bit confusing.
- It’s a bit too expensive compared to its competitors.
Pricing:
- 7-day free trial.
- Accelerator plan: $99/Month
- Growth plan: Book Demo
- Enterprise Plan: Book Demo
User Review: Building the bot was was easy and fun for the 1st time. Have used different nodes and trained the chatbot on our document as well. That's working fine. The chatbot needs to be trained for all the use cases, and all possible/probable combinations and then it starts picking the context also. Overall, a good experience and it's worth giving a try. - By Gaayatri from Capterra
5. ManyChat
ManyChat is a popular chatbot platform that allows businesses on Instagram to create chatbots without any coding skills, using a visual drag-and-drop builder.
With this platform, you can build an Instagram chatbot that can handle various tasks, such as responding to messages, comments, and story mentions, providing personalized assistance, delivering hot deals while you’re on Instagram Live, and lots more.
ManyChat’s Instagram chatbot also allows integration with CRM, e-commerce, and email marketing tools.
Key Features
- Visual drag-and-drop chatbot builder.
- Automatically like and respond to every comment under your Instagram post.
- Automatically collects contact lists so you can re-engage prospects in the future.
- Automate responses to likes and comments on Instagram reels in real time.
- Personalize responses to DMs, story replies, and story mentions in a way that fits your brand’s identity.
Pros
- Offers many helpful customizable growth tools that can help businesses to drive up sales.
- Supports keyword-based responses.
- Allows you to easily design unique chat conversation flows for your business.
Cons
- The free version has too many restrictions that can hinder the chatbot from operating efficiently.
Pricing:
- Free
- Pro: $15 per month.
User Review: Overall Experience with ManyChat was phenomenal, i would definitely advise you to give it a try. - By Montrez from GetApp
6. ChatInsight
ChatInsight is an AI chatbot creator based on machine learning and natural language processing technologies. It can be easily deployed on any platform, including Instagram, Messenger, and websites, by sharing a URL or using widgets.
ChatInsight can generate precise responses and human-like interactions based on the provided knowledge base. It understands the context of user inputs and generates natural and coherent language. The more it is trained with data, the more accurate its responses become.
Key Features
- Provides human-like interactions based on machine learning and natural language processing technologies.
- Generates precise responses according to the knowledge base.
- Self-learning capability, the more it is used, the more timely and accurate the responses will be generated.
- Supports 60+ languages without configuration.
Pros
- Fully functional free version and affordable pricing.
- Allows businesses to upload multiple knowledge bases for different operations simultaneously.
- Easy to use.
Cons
- Limited integration options.
Pricing:
- Free: Free Plan
- Basic: $16.58/month
- Standard: $24.92/month
- Enterprise: $41.58/month
Part 3. Editor’s Choice: Which Instagram Chatbot is Best?
If you’re wondering which of the Instagram chatbots we've recommended is best for your business, we would highly recommend the BotPenguin Instagram Chatbot. The chatbot ticks almost every box for me. From its AI & NLP capabilities to its support for multimedia content, its ability to facilitate marketing automation, and its ability to capture leads. This chatbot provides the essential features that almost any business would need to deliver quality customer service experience. Besides, it also offers a forever-free plan for small businesses with very low budgets.
Another Instagram chatbot we like is ChatInsight. It is very simple to use ChatInsight to build your own chatbot. You only need to upload a text knowledge base to generate the response you want.
Conclusion
The list of Instagram chatbots shared on this page offers many helpful features that empower businesses to automate customer interactions, generate leads, and provide round-the-clock support. However, make sure you read our complete review before making a final decision on the Instagram chatbot to choose for your business.
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